Job Description

Job Title: Service Delivery Manager, Data Centre

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As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.


Responsibilities:


Data Centre Operations:

Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression. Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization. Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.

Team Management:

Lead and manage a team of technicians and engineers responsible for data centre operations. Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations. Foster a culture of teamwork, collaboration, and continuous improvement. Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.

Client Relationships:

Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations. Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs. Collaborate with sales and business development teams to support client acquisition and retention efforts.

Compliance and Risk Management:

Ensure compliance with data centre industry standards, regulations, and security protocols. Assess and mitigate risks associated with data centre operations to ensure business continuity. Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.

Budget and Cost Management:

Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization. Review operational costs, negotiate contracts with vendors, and manage vendor relationships.

Requirements:

Bachelor's degree in Engineering, Computer Science, or a related field. HV Authorised Person (Experienced with HV Systems) Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either) C&G Pts. 1 & 2, equivalent or exceeds. 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training) C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification. Proven experience in data centre operations management, preferably in a mission-critical environment. Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems. Strong leadership and team management skills. Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA-942, and ISO 27001. Excellent problem-solving and decision-making abilities. Effective communication and interpersonal skills. * Familiarity with data centre management software and monitoring tools.