Job Description

Service Delivery Manager

\xc2\xa355,000 \xe2\x80\x93 \xc2\xa360,000 10% Bonus

Location: United Kingdom (Surrey - Guildford, Surrey) Type: Permanent Skills: SLA, Vendor, Management

Are you an experienced professional looking to excel in a dynamic role as a Service Delivery Manager with a leading cybersecurity firm? Join our team in Guildford and take charge of managing managed service contracts, ensuring client satisfaction, and driving operational excellence.

What You\'ll Be Doing:

As a Service Delivery Manager, your role will encompass a diverse range of responsibilities, including:

Contract Management: Oversee the delivery of managed service contracts, ensuring they meet client Service Level Agreements (SLAs), remain within budget, and maintain the highest quality standards.

Client Relationship Management: Act as the client\'s primary point of contact for all service delivery matters, building and nurturing strong relationships with key stakeholders and client staff.

Resource Management: Effectively manage internal resources to optimize service delivery efficiency and effectiveness.

Reporting and Liaison: Provide regular reports to the Delivery Management chain and collaborate closely with managed service management to streamline processes and drive continuous improvement.

Supporting Delivery Management: Play an integral role in supporting the Delivery Management function by driving associated tasks and contributing to the success of the broader team.

Your Skills and Experiences:

We are seeking a Service Delivery Manager with a diverse skill set and the ability to thrive in a fast-paced environment. Your qualifications and experiences should include:

Stakeholder Relationships: Proven ability to build and maintain relationships with key stakeholders and client staff.

Performance Monitoring: Strong skills in monitoring and managing services against contracted SLA metrics or KPIs.

Customer Satisfaction: Demonstrated track record of achieving high levels of customer satisfaction and the ability to develop and execute recovery action plans when necessary.

Financial Management: Expertise in ensuring the financial health of contracts, including revenue and cost management within agreed budgets and forecasts.

Effective Communication: Excellent communication skills, enabling effective interaction with clients and colleagues at all levels, from engineers to senior managers.

Scope Management: Ensure that operations teams are well-informed about the scope of support services and possess the required information.

Escalation Authority: Act as a point of escalation for service failures, with the authority to mobilize additional resources when needed, such as specialist teams or personnel for specific issues or opportunities.

Bid Work: Assist pre-sales and Commercial teams in bid work for new or renewed SLA agreements.

Client Account Growth: Collaborate with senior management on client account management and growth strategies, safeguarding both client and BAE Systems AI long-term interests.

Join our team as a Service Delivery Manager, and play a pivotal role in ensuring the seamless delivery of cybersecurity services to our valued clients. If you possess the skills, experience, and passion for excellence, we invite you to apply and become an integral part of our success.

Elevate your career and be part of a cutting-edge cybersecurity firm. Apply now!

Reference: AMC/BCO/SDM1

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