Job Description

Description

Hello. Welcome to Wanstor!

At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here!




We're looking for a

What You'll Do

Customer Advocacy and Retention

Champion

the customer within the organisation to deliver measurable business outcomes -- efficiency, risk reduction, and cost optimisation.

Own

the customer success plan, making renewals a celebration of achieved value, not a negotiation.

Build

strong stakeholder relationships by understanding their industry, strategy, and operating model.

Translate

technical services into business value, aligning delivery with customer goals.

Identify

and mitigate churn risks early to drive retention and loyalty.
Service Performance and Governance

Lead

end-to-end service delivery across support, workplace, security, networking, and projects.

Orchestrate

Continuous Service Improvement Plans (CSIPs) to enhance performance and satisfaction.

Conduct

structured service reviews with ROI insights and adoption metrics.

Ensure

SLAs and KPIs are achieved, implementing corrective actions where needed.

Facilitate

regular governance and value reviews to demonstrate ROI and uncover opportunities.

Collaborate

across technical and customer teams to ensure seamless communication and outcomes.
Commercial Growth and Value Realisation

Convert

service performance into impactful business value stories.

Partner

with Account Managers to identify upsell and cross-sell opportunities.

Deliver

ROI frameworks, maturity assessments, and benchmarking to evidence ongoing value.
Risk, Governance and Compliance

Ensure

services meet contractual, governance, and compliance obligations.

Proactively Address

risks and issues with clear mitigation plans.

Maintain

awareness of evolving security and regulatory trends.

Showcase

innovation and best practices through collaboration with technical teams.

Drive

user adoption, satisfaction, and productivity through improvement initiatives.

What You'll Need

Proven experience in IT Service Delivery within a managed services environment. Strong understanding of multiple IT domains: support services, modern workplace, networking, security, and project delivery. Ability to blend operational excellence with commercial and strategic awareness Demonstrated ability to build trusted relationships with business and technical stakeholders. Strong analytical and problem-solving skills with a continuous improvement mindset. Excellent communication, facilitation, and presentation skills. Experience in delivering value frameworks (e.g. business efficiency, IT maturity assessments, or ROI models). Familiar with ITIL practices, customer health tracking, and value frameworks.

What You'll Love

Generous Time Off:

Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.

Continuous Learning:

Participate in regular lunch and learn sessions with both internal and external speakers.

Personal Development:

Take advantage of 5 paid days annually to pursue new skills or knowledge.

Volunteer Opportunities:

Contribute to your community with 2 paid volunteer days each year.

Team Spirit:

Join a friendly team and engage in various social events organised throughout the year.

About Wanstor

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers' needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.



Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.

Core Values

We align ourselves to a core set of values & behaviours:

For the changemakers

For those who aren't afraid to push boundaries and challenge the norm. Always one step ahead, we're here to ignite innovation and propel businesses forward.

We know that when tech runs flawlessly, everything else follows suit - giving our customers the space to pursue their next bold idea.

For the go-getters

We're driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.

Our track record reflects a commitment to real, lasting results that let charities care, cafes pour, and cities grow.

For those who drive forward and make good on every promise, we're here.

For the straight talkers

We'll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn't be.

We keep it real, clear, and helpful, guiding you every step of the way