Service Delivery Manager Job in Axscend Limited

Service Delivery Manager

Runcorn, ENG, GB, United Kingdom

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Job Description

Axscend Ltd is a UK a based trailer telematics specialist with a passion for innovation. We are a part of the SAF-HOLLAND group, who bring over 140 years of trailer expertise and the support of over 3000 colleagues globally.

Covering the whole of the UK, we work with some of the biggest Transport Operators, Trailer Manufacturers and Supermarkets in the UK, and are looking for a Server Application Developer to join our growing team.

The Basics

37.5 hours Monday - Friday 25 days holiday per Annum plus Bank holidays This is a hybrid role, primarily based in our Runcorn office. Home working may be agreed with your line manager when appropriate to the relevant work. You may be required to attend customer or colleague sites to support with training and on-boarding.
As a Service Delivery Manager, you will be responsible for overseeing the successful delivery, operation, and continuous improvement of services Axscend provides to customers.

You will be expected to demonstrate a proactive, customer-focused approach to service management, taking ownership of incidents, problems, and service improvements. This role requires strong coordination, communication, and organisational skills, as you will work closely with software development, embedded systems, operations, and support teams to ensure reliable, high-quality service delivery across complex, technology-driven solutions.

Requirements

Experience in service delivery, service management, or customer-facing roles within a software business environment.

Strong understanding of IT service management principles (e.g. ITIL or equivalent).

Experience with using service desk software such as Jira Service Desk or equivalent solutions.

Ability to coordinate cross-functional technical teams and manage third-party suppliers.

Strong analytical and problem-solving skills with a focus on continuous improvement.

Excellent communication and stakeholder management skills.

Experience in managing, mentoring, and developing team members, fostering a high-performing, collaborative, and accountable team culture.

Strong organisational and time-management abilities.

A proactive, customer-first mindset.

A 'can-do' attitude and ability to remain calm and effective under pressure.

Job Type: Full-time

Pay: 45,000.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Gym membership Health & wellbeing programme Sick pay
Application question(s):

Do you have the right to work in the UK? Do you have experience with IT service management and service desk software?
Experience:

working in service delivery or customer management: 3 years (required)
Work Location: Hybrid remote in Runcorn WA7

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