Job Description

Service Delivery Manager - Vehicle Enforcement Team

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Vacancy Reference Number
19469


Number of Vacancies
1
(B) OCU
Operational Support Services
Location
Based from either Charlton Police pound or Perivale Police pound, travel will be required between the sites.
Band
Band C
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert

Job Title:

Service Delivery Manager - Vehicle Enforcement Team

Salary:

The starting salary is 47,060, which includes allowances totalling 2,928.


The salary is broken down as 44,132 basic salary, which will increase annually until you reach the top of the scale 52,652 Plus, a location allowance of 1,928 and a non-pensionable allowance of 1,000.

Location

:

Based from either Charlton Police pound or Perivale Police pound, travel will be required between the sites.



Vehicle Recovery Examination Services (VRES) is a key part of the MPS drive to tackle vehicle crime on the streets of London working in partnership with a number of external agencies and MPS contractors to remove, recover, restore and dispose of vehicles that are involved in collisions, those involved in serious and organised crime that require forensic examinations or those that are seized under Police powers for no insurance or unlicensed. We support frontline policing and operate 24/7/365, we have our own unique in-house policing team and a command-and-control team.


We currently operate out of two forensic car pounds, Perivale and Charlton. Processing over 36,000 vehicles, we deal with everything from two-wheel bikes all the way up to and including HGV's. Our work has a direct impact upon the service the MPS delivers Londoners, and it is vital we are able to continue to deliver this service to meet current and future demands.


Right now, it is a particularly exciting time to join the team. We are currently undergoing a full business review aimed at identifying smarter ways of working and potential new growth opportunities both internal and externally.


As part of the wider Vehicle Recovery and Examination Services (VRES) Senior Leadership team, you will be striving to keep London safe by ensuring a compliant, fit-for-purpose and available vehicle recovery, storage, restoration and disposal service at the lowest possible cost to support operational policing demands and with a specific purpose:

To deliver a 24/7 service which provides the MPS with the capability to safely recover vehicles, no matter the situation ensuring any and all forensic opportunities are not compromised as directed by Policing operations. To continually improve service performance through day to day problem solving, leading lean continuous improvement projects and participating in IT enabled transformation projects in the pursuit of service excellence. For their respective team and services, manage the effective operation to deliver all service level agreements and achieve agreed key performance indicators. Responsible for the creation of high performing culture within respective team, managing the development and motivation of their staff through consistent delivery of corporate and MO11 initiatives and through display of own actions and behaviours. Leads and drives service enhancements from a customer perspective with the aim of delivering service performance improvements. Ensure systems of monitoring and control are delivering effective performance and compliance of the service and to take corrective action where improvements are necessary to meet service, financial performance, control and risk management measurements. To directly support the operational customer in the delivery of planned, unplanned and covert events and achieving business outputs in the most cost-effective manner and the minimum of disruption to the public.

Additional Information

The role will be Monday to Friday predominantly office-based hours, however, there may be occasions start and finish times will need to meet operational demands. The role holder will be part of VRES SLT on Call rota which is currently 1 week in 6 weeks.


Role holders will be required to spend time at both Charlton and Perivale pounds.


Successful candidates will be expected to remain in their initial role for 2 years before applying for any other internal roles.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 22nd July 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1-2 weeks after the vacancy has closed.


Following application review, successful candidates will be invited to interview. Interview dates will commence 1-2 weeks after the hiring managers review.

www.metpolicecareers.co.uk

Essential For The Role
Essential For The Role, e.g. qualifications, licenses, languages, training

Essential Knowledge:

This role is predominantly operational management and change leadership, in depth knowledge required in management and leadership, Operational Policing activities.

Essential Experience:

Demonstrable evidence of success in building and forming working and strategic relationships across professional and operational boundaries with both internal and external partners. Demonstrable evidence of delivery of policing operations that involve numerous different stake holders both from within the organisation and external partners. Excellent analytical reasoning and organisational skills. Highly organised with the ability to organise own workload and work to challenging deadlines. Experience of identifying, collecting and presenting information to enable analysis that drives delivery of team objectives Ability to effectively communicate, influence and negotiate with staff and stakeholders from all levels in the organisation through clear written reports and spoken presentations. Strong knowledge of core policing duties and processes and procedures that officers must follow to include but not limited to, crime investigation, crime reporting, case file preparation, stop and search, Section 165 RTA and vehicle seizures, property and exhibit management and traffic offence reporting. Computer literacy (Excel, PowerPoint, Word) and presentational skills. Recent and relevant experience of working closely with MSC officers and have a desire to actively support the development of this growing team Have a valid manual UK Driving licence only with no more than 6 points and be able to travel around different locations promoting the team and identifying locations for stop site locations as well as spend time at both car pounds engaging with the policing team from both venues. Role holder will be required to pass relevant training in order to hold a police drivers basic permit. Has demonstrable experience of leading operations through a change programme of similar scale and complexity which have delivered either service improvements, reduced costs or provided customer enhancements. Has demonstrable experience of managing customer service delivery teams in similar complex, customer focused environments Has managed service performance levels with customers Has proven experience in building and managing customer relationships

Essential Skills:

Is a highly effective communicator using well-developed oral and written communication skills that can be adapted to suit the audience with a passion for relationship building. Can travel across London and occasionally outside as required, full UK car licence required Strong influencing and negotiating skills, dealing with complex issues and has the ability to resolve conflict and remove organisational blockages.




Required Languages
English
Reports To
Operations Manager
Additional Information
CVF Staff Final v2.pdf - 971KB Opens in a new window

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.



As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.



The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.




Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.



Read our full disability confidence statement.