Job Description

Service Delivery Supervisor (Log Co desk Supervisor)

Overview

The Service Delivery Supervisor is a pivotal role within the organization, responsible for ensuring the efficient and effective delivery of services to our core business clients. This position requires a dynamic individual who can manage client expectations, oversee the Logistics Co-Ordinator team, and ensure the highest standards of service are maintained.

About Us

Reynolds Logistics

, a leading European haulier in the fuels, gas and speciality chemicals industry with over 95 years in the business. Our focus is to provide the best customer satisfaction with prompt response and drive Innovation in efficiency and cost effectiveness. We are a highly ambitious, forward thinking and innovative family business who put the employees first!

Key Responsibilities

Service Delivery

Oversee the end-to-end delivery of services to clients, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs). Coordinate with cross-functional teams to ensure seamless service delivery and address any issues that may arise. Challenge current service delivery processes, standards, to enhance efficiency and effectiveness.

Customer Relationship

Act as the primary point of contact for customers and end users, managing expectations and addressing any concerns or issues promptly. Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the services provided.

Team Leadership and Development

Lead and manage the Logistics Co-Ordinator team, providing guidance, support, and mentorship to team members. Foster a positive and collaborative team environment, encouraging open communication and knowledge sharing. Identify and address training and development needs within the team, ensuring staff are equipped with the necessary skills and knowledge. Conduct performance evaluations and provide constructive feedback to team members, supporting their professional growth and development. Mange team rotas and holiday provision to ensure enough members of staff are on the main desks at any one time.

Qualifications and Skills

Education and Experience

Proven experience in service delivery or a related role. Experience in managing cross-functional teams and delivering services in a complex and dynamic environment.

Technical Skills

Strong IT skills are required Knowledge of industry-specific regulations and standards, as applicable.

Soft Skills

Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. Strong problem-solving and decision-making abilities, with a focus on delivering solutions that meet client needs. Leadership and team management skills, with the ability to motivate and inspire team members. Organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Working Conditions

The Service Delivery Supervisor may be required to work outside of regular business hours to address urgent business needs or service delivery issues. This role may involve covering the busy traffic desk in a regular format. The role is office based and primarily Mon-Fri through core hours although you may be required to cover shifts outside of this.

Compensation and Benefits

Competitive salary, commensurate with experience and qualifications of

35,000 - 40,000, depending on experience.

Comprehensive benefits package including but not limited to 28 days annual leave inclusive of bank holidays Opportunities for professional development Company Pension Life Insurance
Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking Private medical insurance Sick pay Store discount
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 16/05/2025
Reference ID: SDS070525