Job Description

Step into a Leadership Role at the Heart of the Railway - Join Us as a Service Delivery Supervisor at Swindon Station!



Are you a natural leader with a passion for delivering exceptional customer service in a fast-paced environment? Do you thrive on responsibility, teamwork, and keeping things running smoothly? If so, we want to hear from you.



We're looking for an enthusiastic and proactive

Service Delivery Supervisor

to join our iconic Swindon Station team. This is more than just a job -- it's a dynamic leadership opportunity in one of the busiest and most diverse transport hubs in the region.

About the Role?

As a Service Delivery Supervisor, you'll take charge of a team of frontline station staff, ensuring every passenger receives top-tier service while keeping safety, punctuality, and operations running seamlessly. You'll be the go-to person during your shift -- leading, coordinating, and responding to everything the station throws your way.

What You'll Be Doing?

Leading a passionate station team to deliver excellent customer service and a safe environment. Managing safety and security procedures across the station. Coordinating the safe and timely departure of trains. Acting as a visible, approachable presence for both customers and staff. Maintaining a clean, welcoming station environment. Staying cool and confident under pressure -- particularly in operational or emergency situations.

What We're Looking For?

You'll be someone who:


Has experience leading teams and motivating others in a busy, customer-focused environment. Knows what excellent customer service looks like -- and delivers it consistently. Has strong decision-making skills and remains calm in a crisis. Is IT-savvy (Microsoft Office and GWR systems like Quartz, Tyrell, WFM, Bugle). Is organised, safety-conscious, and driven by results. Is confident, professional, and ready to be a visible leader.

? To Succeed, You'll Need:


Proven leadership experience in a customer-facing role. Strong written and verbal communication skills. IT literacy and comfort using digital platforms and reporting tools. Flexibility to work shifts, including weekends and bank holidays.

Location & Shifts?

Based at Swindon Station, this role involves rotating shifts that can start as early as 05:00 and finish as late as 01:00, including weekends and bank holidays. You must be able to travel to and from the station outside normal public transport hours.

Additional Info?

Interviews for shortlisted candidates are tentatively scheduled for the week commencing 28 July 2025

What to Expect?

After submitting your application, you'll complete an online assessment (recommended on a laptop/computer). Shortlisted candidates will be invited for a Train Dispatch Multi-Tasking Test (recommended on a laptop/computer) and successful candidates will be invited to a competency-based interview. Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.

Our Commitment to Inclusion?

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.



We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals - Neurodiversity

Health Assured - Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years -- 92%, with record scores in comfort, service, and station experience.

Join the team behind this success and help us raise the bar even higher