Job Description

About the team:

The Service Design and Transition Team provides support to facilitate the level of demand for IT services as driven by the requirements of the OSB Group. The team uses a framework for assessing IT delivery aligned to service design & transition, and operational support criteria for the assessment and planning of IT functionality, along with adherence to service design, transition and operational principles.

The team framework manages the introduction of services and covers the introduction of new IT services and significant change to existing services.

Please note that this position is for a 6 month fixed term contract

What you will be doing?:

As a Service Design & Transition Analyst, your role is to ensure that new or changing services receive a comprehensive Service Design including process interfaces, support model, reporting and considerations for operational resilience. This role should additionally ensure that the transition into live service is conducted with rigour and in line with associated service acceptance criteria.
As part of the Service Design & Transition Team within IT Service Operations, the Service Design & Transition Analyst will help to deliver, mature and shape the approach for designing and transitioning systems, services and infrastructure into live service via the firm's Change Enablement team.


The Service Design & Transition Analyst will also be involved in defining and developing the service standards, maturing the Service Design processes aligned with best practice, and helping to mature the Service Design & Transition effectiveness within the OSB Group.



Your responsibilities will include...

Managing Service Design & Transition activities for the assigned portfolio end-to-end, including completion of all required plans, procedures, reporting and governance Working in collaboration with Project Managers to agree the scope of new Service Design tasks, offering support and guidance throughout the process to ensure that all requisite tasks are completed Contributing to "Go" and "No Go" decisions for projects, based upon the successful completion of all required Service Design & Transition activities Defining and agreeing a suitable warranty period with Change Enablement for all new Service Designs and attending warranty meetings Keeping up-to-date records of the progress of Service Design & Transition activities in ServiceNow Working closely with the relevant IT Service Owner with the Service Delivery Leadership Team to ensure that relevant service targets have been agreed and amendments to business process have been acknowledged and understood For new IT Services, preparing and formally handing over a draft 'Continual Service Improvement' plan to the relevant IT Service Owner, ensuring that all improvement opportunities have been captured and understood Undertaking a formal Operational Readiness review for each new Service Design with the appropriate Subject Matter Expert, IT Service Owner and Project Manager Working closely with the Business Readiness team to ensure that all required end-user on-boarding activities have been completed successfully - including communications and training Working with the wider IT Service Delivery team to ensure that all necessary ITSM activities have been completed

What's in it for you?:

We offer a base salary dependent on experience between 51,000 - 57,000 and a competitive benefits package including:



28 days annual leave plus bank holidays Private medical insurance Contributory pension (8% employer 5% employee) Access to Private Medical Insurance and Medical Cash Plan Hybrid-working


Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us:

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?:

We are looking for talented individuals who have the experience and knowledge set out below:


Previous work experience in an IT Service Management role in an ITIL v3 or V4 environment is essential Prior experience of Service Design and/or Service Transition is essential Excellent working knowledge of ITIL processes, with particular focus on IT Service Management is essential

Next steps:

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.