Job Description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
Are you passionate about designing seamless, end-to-end service experiences that make a real impact? We're looking for a strategic and hands-on Service Design Principal to join our Tesco Retail Media UX Design & Research team.
In this pivotal role, you'll shape the future of retail media by designing complex service journeys that connect advertisers, internal teams, and customers across both digital and physical touchpoints. Your work will directly influence how we deliver value at scale-aligning business goals with customer needs to create coherent, innovative, and effective services.
What You'll Do:

• Lead the design of holistic service experiences across the retail media ecosystem.
• Apply systems thinking to bring clarity and cohesion to complex, cross-functional journeys.
• Collaborate closely with product, commercial, and operations teams to align strategy and execution.
• Champion user-centered design principles while balancing commercial and operational realities.

What We're Looking For:

• A seasoned service design leader with a strong portfolio of end-to-end service design work.
• Experience working in complex ecosystems-ideally in retail, media, or advertising.
• A strategic thinker who's also comfortable rolling up their sleeves to prototype and test.
• Excellent communication and facilitation skills to bring diverse stakeholders together.

What you can expect from us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
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