Job Description

Where Performance Meets Purpose

Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.

Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.

Service Desk Administrator - Full Time

Our IS Department play a crucial role in ensuring the smooth functioning of the company's IT infrastructure and overall operational efficiency. The team currently have an exciting opportunity for a Service Desk Administrator to join the team on a full-time permanent basis. The Administrator will play a crucial role in delivering excellent colleague support by leveraging strong administrative skills and a customer-centric approach.


Reporting directly into the EMEA Service Desk Team Leader, this will be a busy and varied role, and responsibilities will include, but not be limited to:


Answering calls from users across EMEA and some parts of the Asian Pacific region. Processing calls in our call logging software and assigning to the relevant group Providing immediate assistance to users where appropriate e.g. password resets Identifying urgent calls and flagging these to other members of the Service Desk team. With training, investigate and action first tier calls such as exception reports from our LS400 software

About you:

To succeed in this role, you will be a strong communicator with the ability to liaise in both written and verbal forms with various colleagues and clients. You will have a good knowledge of IT with experience and understanding of Microsoft office. You should be comfortable working on your own initiative as well as part of a busy team. Previous experience in an administrative or service desk role is desirable but not essential.

Our Commitment to You

At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday--because we believe in the importance of balance and time to recharge.


Your well-being matters to us. That's why we provide wellness programs and resources to support your physical and mental health. You'll also have free access to our onsite gym and enjoy fresh, affordable meals in our subsidised restaurant.


Plan for your future with a salary sacrifice pension scheme, along with access to employee assistance programs and financial planning resources to guide you through life's challenges. Your growth is a priority, with access to training programs, tuition reimbursement, and continuous learning opportunities designed to help you reach your goals. In addition, enjoy employee discounts, wellness incentives, and recognition programs that celebrate your contributions.

Ready to Make an Impact?

Join us at Acushnet Europe and be part of a team that values excellence and innovation.


We'd love to hear from you! Please submit your application through our careers page. Don't forget to include a

compelling cover letter

that tells us why you're the perfect fit for the role.


If you require any accommodations during the interview process, please let us know--we're here to support you every step of the way.

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