Job Description

About us

Trust Systems is a Network, Cloud and Digital Managed Service Provider. We bring technology and business strategy together to design, deploy and manage a portfolio of digital solutions built on an intelligent network to address specific business needs. The team pride themselves on the ability to listen, challenge, consult and collaborate with our customers to innovate. Our passion is bourn from using the best technology to make a difference. With our breadth of expertise we build, deploy and manage technology to serve business purpose.

Trust Systems provides a collaborative working environment where you are encouraged to think outside of the box, share ideas and best practices. People are core to our business and the service we provide to our customers. We offer full support in your role and provide clear career development plans with access to a broad range of courses.

Working as part of the busy service desk team, the night shift role will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK. The role will be varied as the business continues to grow, and you will provide key support with everything from day-to-day upgrades right through to large-scale IT rollouts.

Main duties will involve dealing with:

First-line queries on a 'one call' basis such as password and system resets, hardware related faults and queries, desktop and app support and new user profile creation.

Assisting with some 2nd line queries, escalating these where necessary.

New equipment & peripheral installation.

Conducting software & data backups.

Report writing.

Managing cases via the NetSuite ERP Platform.

Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations.

Meeting set KPIs.

Reporting and liaising with Agility resellers and their end users.

To demonstrate an understanding of Trust Systems ISO certifications and the obligations within this role

About you:

We are looking for someone with proven IT support experience gained in a similar role. Suitable candidates may come from an IT Support Engineer or Help Desk Coordinator background.

Skills and attributes required:

Have first-class skills in written and spoken English with excellent grammar.

Have an organised approach and an ability to prioritise.

Be bright, enthusiastic, and keen to progress in a vibrant, forward-thinking business.

Be able to demonstrate an understanding of Windows desktop operating systems and applications.

Please Note: a working knowledge of Windows Server Operating Systems, Active Directory & Group Policies and Networking technologies would be beneficial but

not essential

.

You must be eligible to work in the UK. No agencies please.

Job Type: Full-time

Pay: 25,000.00-27,500.00 per year

Benefits:

Company events Company pension Discounted or free food Enhanced maternity leave Free parking Life insurance On-site parking Private medical insurance Sick pay
Ability to commute/relocate:

Cirencester GL7 6JJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person