Job Description

This role is an excellent opportunity for an individual who is passionate about IT who may already have some experience. You will have the opportunity to work in a culture that encourages and rewards individual talent and exceptional team spirit.

As part of a friendly and supportive team, you will report directly to the Support Manager (Tier 1). The position encompasses the delivery of 1st line remote support and triage services for all our contracted and non-contracted clients. This position requires clear communication, co-ordination, and time management to ensure clients expectations and contractual obligations are maintained.

The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement is paramount. As this is a technical position, having a broad technical knowledge of a range of business infrastructure and networks is required.

We have the right team to mentor, train and support you in your IT career. Everyone from apprentices to management help and support each other, we own problems together. If your talents and interests lie within the world of IT, begin your career journey at Utilize, we are the ideal fit.

Apply here:

https://utilize.peoplehr.net/Pages/JobBoard/Opening.aspx?v=531bdb4f-f553-4add-8752-f0d0bd5ca056

we'd love to hear from you.

The Role:

Dealing with all allocated incidents in a timely, professional, and courteous manner either by phone or electronically Access and resolve client hardware and software issues Clearly communicate all courses of action with the client Full compliance with Service Desk procedures Highlight and escalate any incidents in line with internal escalation guidelines in a timely manner Utilize allocated personal development days to maintain your technical knowledge Carry out any other duties within the Service Desk as requested by the Service Desk 1st Line Team Leader
To be successful you will:

Be qualified to GCSE standard in both Maths and English grade C or above Have experience in Customer Service or technical (software) Service Desk role Be a clear communicator, have good co-ordination and time management skills Have an excellent, professional phone manner Be fully conversant with all current Microsoft Windows platform technologies Possess good written and verbal communication skills Remain calm under pressure Pride yourself on being a motivated self-starter with a passion to learn Operate as a team player Preferably have MSP experience (or 12 months internal IT support within a Service Desk environment) Possess experience of using an ITSM ticketing system Have experience of providing remote support via screen sharing software
The Opportunity:

To be part of a successful business dedicated to delivering a first-class experience to our clients and employees The opportunity to work in a state-of-the-art, purpose-built office, designed by 'our people' for 'our people' To become a valued member of a friendly supportive and dynamic team Fantastic career progression and training, with opportunities to upskill on servers, cloud technologies and networking Unlimited barista coffee and hot chocolate on tap Multiple "team outings" per year Allocated personal development days per annum Allocated Community days per annum to give back to the local community Private healthcare package, from the start of your employment Death in Service benefit, from the start of your employment Competitive remuneration package
Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free flu jabs Free parking On-site parking Paid volunteer time Private medical insurance Work from home
Ability to commute/relocate:

Basildon SS14 3BX: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (preferred)
Experience:

Technical support: 2 years (preferred)
Work Location: In person