Job Description

Service Desk Analyst - Chester

*Urgent 12 Month Contract*

As a member of the Specialty Service Desk, you will be responsible for handling the initial client contact via telephone, email, chat, or portal and providing technical/application support to employees divisions globally. Expectations include an ability to build rapport and develop good working relationships within the team, End Users, and other regional Service Desk teams. You must be able to demonstrate your willingness to research more complex issues and bridge knowledge gaps.

Skills required:

• Native German, or almost native/fluent, required (another language such as Spanish, Italian or French is advantageous). Good command of English
• Excellent Customer service skills.
• Demonstrate ability to troubleshoot and research IT and application issues.
• Ability to explain technical information to End Users with effective verbal and written communication.
• Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
• Adhere to Service Desk processes and procedures.
• Present a positive, effective, and flexible contribution to achieving team targets and objectives.
• Highly effective Team player: (Openly and willingly shares ideas, knowledge, and expertise. Communicates constructively. Willingness to learn new skills and be open to consider different

ideas and alternatives) * Drive quality, process improvement and innovation to optimize service delivery

Qualifications/Experiences:

• Minimum High School Diploma; preferred Bachelor\'s Degree.
• Basic understanding of ITIL Framework and ITSM.
• Prior related work experience in a technical support environment, and/or Service Desk environment preferred (including tools, processes, and methodologies, Telephony systems and ServiceNow etc.)
• Microsoft Office Suite required.
• Application Support preferred.
• Microsoft Windows preferred.
• Experience supporting Life Sciences is a plus.

In addition, candidates must:

• Have flexibility for working hours. This position will require to work on shifts that may rotate every 2 weeks. Our shifts are: 7-15, 8-16, 10-18 and occasionally 11-19
• Be able to work from the office at least 50% of the time (candidates must have a reliable home broadband connection when working from home).
• Expect to work on Bank Holidays periodically

Please send your CV or call Nikitha to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.

Contracts IT