Service Desk Coordinator
Manchester, ENG, GB, United Kingdom
Job Description
Facilities Management Helpdesk Coordinator
Manchester - Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Contracted Hours: 7am-7pm | Expected Shifts: Between 7am-6pm, Monday to Friday
Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.
What we offer
Competitive Salary:
Reflecting your skills and experienceGenerous Leave:
25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays workedHoliday Purchase Scheme:
Buy up to 10 extra days--up to 35 days total leaveComprehensive Benefits:
+ Pension plan (up to 7% employer match)
+ Life assurance
+ Employee assistance program
+ Referral scheme
Exclusive Discounts:
High street brands, cycle-to-work scheme, and Johnson Controls product discountsCareer Development:
Extensive growth and advancement opportunitiesFree Onsite Parking:
Hassle-free commutingDress Down Fridays:
Casual attire to wrap up the weekWhat You Will Do
Manage and respond to FM enquiries across phone, email, and digital channels Resolve complaints and feedback at first contact or escalate appropriately Collaborate with internal teams to troubleshoot and resolve service issues Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction Support daily routines and contribute to continuous service improvement
What We Look For
Clear and confident communication skills Strong time management and multitasking abilities Experience in fast-paced environments and B2B customer service A collaborative mindset and solution-oriented approach Familiarity with FM operations and large corporate clients (desirable)
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Job Detail
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Job IdJD4071897
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationManchester, ENG, GB, United Kingdom
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EducationNot mentioned