Job Description

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Project description

The customer provides integrated front to back office services to investment managers and financial institutions and is authorised and regulated by the Financial Conduct Authority in the United Kingdom. Client's service offering encompasses the full asset management life cycle, including a portfolio management system, risk analysis, operations (trade processing, fund accounting and treasury services), compliance support and investor relations services.



Customer employs over 300 staff, with offices in London, Hong Kong, New York and the Channel Islands. It is led by a team of highly experienced finance professionals across multiple disciplines with a platform that is considered an industry leader in trading analytics, risk analysis and operational robustness.

This job opening represents an exciting opportunity to join a rapidly growing business with institutional backing and a proven track record in delivering a suite of financial services to a market-leading standard. The successful individual will be able to combine their industry experience with a vision for further development in a dynamic and supportive environment.




The Desktop support team based is primarily responsible for the maintenance and engineering of the firm's global desktop and VDI environment. The team is small and manages 1st-3rd line in a very fast paced environment, a willingness to take on every problem no matter how small or how big is essential

The client is undergoing a period of great technical transformation so a creative approach and long-term thinking will be key. Automation, scripting, cloud experience and genuine passion for technology is nice to have.


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Responsibilities

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:


Administration of VMWare Horizon VDI environment


Active Directory & Exchange administration


Supporting VPN / Remote access systems


Provide direct support for the Desktop environment, client applications and hardware including: o Windows 10, Office 2010 /Office 2016, TCP/IP (DNS, DHCP etc) o In-house built Excel addins and applications o HP / Dell workstations, laptops, thin clients and printers


New user setup, hardware installation, permissions, application testing


Software setup, installation and documentation of support procedures


Proactive monitoring of environment and PCs using various tools


Contribute suggestions and ideas to the ongoing process of improvement and efficiency


Ensure that all user service requests are logged, processed, and monitored according to company procedures


Collaborate with IT counterparts to pro-actively obtain information regarding applications for problem solving or escalation


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Skills

Must have


min 5 years' of experience in IT


TECHNICAL SKILLS:


VDI Administration & Troubleshooting


Active directory administration including GPO


Good understanding of control principles


Release, Change Management, etc


Used to working to best practice methodologies such as ITIL


Microsoft Office Suite 2016/2019/365.


Understanding of build and client distribution architectures (SCCM)


COMPETENCIES/OTHER REQUIREMENTS:


Excellent communications skills


Excellent triage/problem diagnosis skills


Excellent analytical troubleshooting skills and attention to detail


Ability to quickly assess situations and adapt accordingly


Able to multitask and prioritise well


Effective time management, to balance incident workload and non-incident projects and initiatives


Energetic, enthusiastic and well organised


Must be a self-starter who will work well in a busy team


Awareness of the role of IT in the business


Nice to have


ITIL Service Management Foundation


University Degree (or equivalent)


PowerShell scripting or other scripting languages


VMWare Horizon


Exchange 2016 user administration


SCCM 2012+


Incl Application/Package & Software Update creation & administration


Halo ITSM


Experience with automation & self-service


Cloud experience


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Other

Languages


English: C2 Proficient


Seniority


Senior



London, United Kingdom of Great Britain and Northern Ireland


Req. VR-114170


Technical Support (SL1)


BCM Industry


16/05/2025


Req. VR-114170