Job Description

We are on a mission to become the leading supplier of laundrettes for communal living spaces in the UK and beyond. The fulfilment of that ambition is also leading us into new and exciting offshoots to our core business and technologies. The smart bit about us is very simple - we put user experience at the heart of everything we do. We are committed to quality, sustainability, and our people. Which includes things like working with you to help your work fit around your life and, providing you with all the support you need to succeed. Together we are invested as a team to use our ideas and experiences to become bigger and better.

The role

The Service Desk Manager helps keep our launderettes running 24/7, 365 days per year, all over the UK and Ireland. Reporting to the Technical Director, this role is sat at the heart of the team - scheduling and managing the workflow for our engineers. You are a key point of contact for everyone at Washstation and our clients. You are a source of great information which will help us all operate smoother and better. It's highly likely you're performing, or have performed, a similar role within a service organisation.

Core responsibilities

1. To own and manage the Service Management System;

a. Ensure all data is complete and accurate for clients, assets, parts, work performed

b. Regularly validate data through ad-hoc reporting

c. Produce daily, weekly, and monthly reports on assets, servicing, and performance against SLAs

d. Ensure all service reports are sent to clients / being received by clients

2. To schedule the work of our engineers;

a. Be the designated 'safe buddy' contact for engineers, maintaining regular scheduled check-ins daily

b. Plan and schedule routine PMV and any other routine maintenance programs

c. Triage fault reports from our customers and schedule reactive maintenance accordingly

d. Arrange engineer training and certification as required

e. Help create and communicate weekend rotas for service cover

3. To manage company vehicles;

a. Keep accurate records of vehicles including up to date V5 documents and driver lists

b. Schedule payment of tax, arrange servicing, MOTs and any ad hoc repairs

c. Manage the fuel card account and the users of it

4. To support installations and decommissioning projects as required.

5. To support and help maintain our ISO 9001, ISO 14001 and ISO 45001 quality systems.

6. To actively find ways of increasing our sustainability and the sustainability of our users and clients, including;

a. Waste management

b. Packaging management

c. Carbon efficient scheduling

Excellent communication, people and time management skills will ensure success in this role, and we'll give you all the help you need to get up and running!

The package and benefits

Your package of benefits will include 25 days holiday, contributory pension scheme and a discretionary bonus scheme. We will also equip you with a laptop and a phone, plus everything you need to ensure a safe working environment if based at home.

Location This is a full-time role based at our offices near Hungerford, RG17. Occasional home working may be permitted after the probationary period and successful completion of training.

Salary In the range of 35,00-40,000 dependant on experience and skills fit.

Bonus Discretionary

Pension Company contributory pension scheme (Autoenrollment or contribution to other)

Holidays 25 days plus statutory holidays

Applications to

people@washstation.co.uk

Strictly private & confidential,

no agencies

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Experience:

Field Service Management: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person