Job Description

Service Desk Manager

Hemel Hempstead, Hertfordshire

2023-07-12

2024-07-11 Permanent \xc3\x82\xc2\xa355,000 to \xc3\x82\xc2\xa360,000pa

Job Details

• Location: Hemel Hempstead, Hertfordshire
• Reference: LWAD271
• Job type: Permanent
• Salary: \xc3\x82\xc2\xa355,000 to \xc3\x82\xc2\xa360,000pa

Franklin Fitch https://www.franklinfitch.com/ Service Desk Manager | Hybrid | Hemel Hempstead | \xc3\x82\xc2\xa355,000 - \xc3\x82\xc2\xa360,000

? Are you looking for a new challenge as an IT Leader?

? Do you work at your best when you are in fast-paced, energetic environments?

? Are you looking for a business that truly values your opinion and autonomy?

As the Service Desk Manager you will be at the forefront of managing the company\'s IT infrastructure. This includes overseeing the design, implementation, and maintenance of various components such as the network, servers, storage, and telecommunications systems. Your expertise in infrastructure management will be vital in ensuring the availability, reliability, and security of the systems. By implementing best practices and industry standards, you will contribute to the seamless operation of our infrastructure and enhance the overall performance of the organization.

What you will be doing...

? Lead and manage a team of 30+ Service Desk Engineers, providing guidance, mentorship, and support to ensure high-quality performance and professional growth.

? Set performance goals, conduct regular performance evaluations, and provide constructive feedback to team members.

? Oversee the design, implementation, and maintenance of the company\'s IT infrastructure, including network, servers, storage, and telecommunications systems.

? Ensure the availability, reliability, and security of the infrastructure, implementing best practices and industry standards.

?Coordinate with stakeholders to assess the impact of changes, manage risk, and minimize disruption to business operations.

What you need...

? 3+ years in a Leadership role

? Experience working within an MSP environment

? Experience delivering operational projects across multi-site locations

? Knowledge and understanding of datacentre, compute and application environments

? Identifying and filling skill gaps identified within the team

? Monitor service levels to ensure they are exceeding standards set in SLAs

? Creating and Managing engineer KPis

? Work closely with Client Relationship team and Directors

? Managing and ITIL and ISO27001 certified environment

? Overseeing Triage, Alerts, Escalations, Dispatching

? Regular communication with clients and key internal stakeholders to report on progress and manage relationships both externally and internally

If you are looking for the next step in your IT career, please apply below!

** Please Note My Client Cannot Offer VISA Sponsorship **

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