Job Description

Brooke's work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. With a new global strategy and ambitious plans for growth, the Service Desk Manager is a key player in supporting our teams to achieve these goals.

The Role

We are looking for an enthusiastic Service Desk Manager to lead our Global Service Desk Team until September 2026, covering a period of extended leave.


The ideal candidate will be confident in collaborating with users at all levels and be committed to quality and continuous improvement. We are looking for a team player who can continue to deliver energy, pace and structure to our IT service offering.


This role is a great opportunity for a high-performing team leader or supervisor who is keen to obtain some service desk management experience.

Criteria

Reporting to the Head of Technology, you'll be someone with:


ITIL v4 Foundation, plus demonstrable experience of service management in an ITIL-based service management system Strong team management skills Strong communication skills, with ability to work with both technical and non-technical teams to embed best-practice Broad experience of ITIL-aligned service management platforms A strong continuous improvement ethic

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under twenty-five as these groups are currently under-represented at Brooke.


We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.


We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.


For a full please see our website.


Closing date: Sunday 7th September 2025 (this role may close early depending on response)