Job Description

About the role:

As Service Development Coordinator, you will have lead responsibility in co ordinating projects that ensure that Birchall continues to develop its services to meet the needs of people who have experienced rape and sexual abuse across Cumbria and Lancashire.

Bringing together staff, stakeholders, volunteers and people with lived experience to create collaborative environments you will combine strong organisational skills with a proactive mindset able to plan projects to ensure they run smoothly from start to finish.

With a keen eye for detail and the initiative to anticipate challenges, you will keep teams aligned and focused on results. Above all you will have the ability to communicate effectively and manage multiple priorities to drive progress and achieve goals. As Service Development Coordinator, you will bring structure, energy, and accountability to every project you support.

Key Responsibilities:

Hold a portfolio of projects that will drive service development. We believe in an inclusive approach to service development so you will be responsible for working collaboratively with staff, managers and other stakeholders. You will hold lead responsibility to create and maintain project plans, schedule meetings, maintain project records, manage communication with project team members to ensure the smooth administration and delivery of projects.

Core projects include:

Plan and coordinate the tasks and activities required for the completion of high quality, cohesive and compelling tenders, bid documents and funding reports throughout the year.

To support Community Fundraising projects and deliver a marketing strategy to attract individual donors.

Lead the Operational Management Team to review our Quality Assurance Processes and applications for accreditation.

Identify opportunities for partnerships to support the development of new Wellness projects.

In addition to these core projects you will also from time to time work with staff on the development of ideas proposed by them to meet our client's needs.

Other responsibilities:

Gather, analyse and synthesise key information to inform development plans and bids including local and national statistics, service user and staff feedback and prepare reports and documents as required.

Ensure that Ambassadors and people with Lived Experience have opportunities to be involved in the development and delivery of Birchall's services.

Scheduling meetings and representing The Birchall Trust at external meetings as required.

When required, support the development of written marketing materials, web content, proposals, presentations, quotations, funding applications.

The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Essential skills, experience & behaviours

Proven project coordination/management skills including ability to hold a workload of multiple projects and provide regular reports on progress. Exceptional time management and organisational skills. Advanced IT skills; Strong and proven skills using PowerPoint, Excel, Outlook and experience of using databases and / or case management systems. Experience of effective partnership building and stakeholder collaboration, with good communication skills and ability to get along with people. Ability to plan and prioritise own workload and self-manage competing demands working with people based across multiple sites to ensure deadlines are met. Strong written communication skills in the context of writing bids and persuasive reports. Able to give and receive constructive feedback and manage conflict and misunderstandings effectively. Enthusiastic and dynamic with a positive 'can-do' attitude and a clear focus on problem solving, achieving outcomes and making an impact. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity to uphold organisational values. Experience of working within the charity, mental health or social care sector and in particular in organisations working with vulnerable people. Demonstrate a thorough understanding of issues surrounding how trauma affects people who have experienced rape and sexual abuse.
Job Types: Full-time, Permanent

Pay: 28,728.00-32,678.00 per year

Benefits:

Company pension
Work Location: In person