Job Description

We are looking for a knowledgeable, experienced, and compassionate individual to join our team and focus on service improvements and efficiencies across the whole organisation. You will ensure that clinical services and holistic support provided is delivered effectively and efficiently through improvements in processes and procedures and support the development and expansion of services.

You will also support the Centre Manager to build external links with other organisations in the health and social care sector.

You will be a strong communicator who can effectively support the development of the clinical team and assist with service delivery. You should have experience of providing creative solutions to problems.

The post holder will demonstrate effective and confident leadership and is proficient in data protection, safeguarding and health and safety.

Key relationships:

1. Internal: Trustees - the postsholder is a member of the Senior Leadership Team (alongside the Centre Manager, Finance Manager, Clinical Lead and Income Generation Lead); Therapy Team, Volunteer Co-Ordinator.

2. External: Health Care Professionals in the NHS and other settings such as GP Practices; Cornwall Council (Adult and Children's services) other charities and voluntary sector organisations.

Main Responsibilities:

Priority One:

The Service Improvement Lead will be responsible for assisting with the development and efficiency of all services at the Centre - from the clients/carers initial contact to ongoing service delivery. They will be responsible for overseeing and making recommendations to support the needs of its clients; ensuring any recommendations are properly costed and within budget.

Priority Two:

To work with the Centre Manager to build links with and promote closer interaction with other organisations working in the health and social care sector including the NHS; Cornwall Council, other Charities, and voluntary sector organisations.

The ideal candidate will:

Have strong organisational and operational experience in a health or social care setting.

Can oversee the set up and smooth introduction of new processes, services, facilities.

Be able to manage a diverse project portfolio and demonstrate experience of developing sustainable projects through effective collaboration.

Be solution focussed and creative in approaching new challenges.

Demonstrate strategic thinking, attention to detail and delivery of projects within realistic timescales and within budget.

Have excellent communication skills.

Have excellent IT skills e.g., Microsoft 365; Clinical record-keeping systems; evaluation tools.

Be able to encourage and motivate a team.

Work face to face and virtually to develop existing and new contacts and networks.

Ability to motivate self and work on own initiative.

MANAGEMENT AND ADMINISTRATION

1. Service Development and Efficiencies

To support the development and efficient delivery of therapy services provided by the charity and devise new ways of supporting the client journey to help improve their health outcomes, and participation in the services we offer.

To identify gaps in the service, monitor and advise on practices, initiate, and implement changes in the operational running of the clinical departments, in agreement with the Clinical Lead and/or Centre Manager.

To plan and progress how the Charity develops and be successful in the future providing appropriate services to all client groups supported by the Charity.

To contribute to the formulation of client-based policies and procedures in agreement with the Centre Manager.

To provide relevant data and information to support grant and trust fund applications to facilitate development of services as well as ongoing provision of services currently provided.

To contribute to the evaluation of services and client satisfaction, audit services, report on findings and make recommendations to ensure that high standards of service are maintained.

To have a sound knowledge of current legislation and clinical governance.

To develop the appropriate use of technology within clinical teams.

To support the streamlining of services to ensure that services are delivered effectively and efficiently.

2. Communication

To build links with external service providers including Health Care professionals within the NHS, Cornwall Council, Voluntary Sector Organisations promoting positive relationships, networking, and raising awareness of the charity.

To develop close working relationships ensuring an integrated approach to client care and rehabilitation.

To take an active part in departmental and organisational meetings.

To represent and promote the charity at events both in the Centre and in the community.

To support the Clinical Lead with management of conflict and complaints that come through the clinical departments.

3. Information Management

To maintain accurate client records in accordance with relevant Legislation/Codes of Practice and ensure the safe keeping and confidentiality of these records.

To support the marketing team by providing appropriate and up to date information for promotion of services.

4. Human Resources Management

This role has management responsibilities of the Oxygen Therapy Department with line management of the Oxygen Department Manager.

The post-holder will also line manager and support the Volunteer Co-ordinator and volunteer team.

To develop, support and assist team working within the charity.

To support the continuous professional development (CPD) of staff who the post-holder line manages.

To be a strong people manager who can effectively deliver presentations and training sessions and have experience of providing creative solutions to problems.

To support the Clinical Lead in the professional development of therapy staff in relation to service improvement and development.

To lead on the recruitment of clinical/therapy staff.

General responsibilities

To recognise specific needs and areas for personal development through regular staff development and the appraisal system.
The post-holder will be expected to conform to the brand guidelines, adhere to all policies and procedures and be up to date with Charity regulations and developments.
At times, be required to do other duties as required to assist with the smooth running of the Centre.
To keep all information concerning Clients and their relatives/carers within the organisation confidential.

About the Charity

The Merlin Neuro Therapy Centre, located in mid-Cornwall, is a Cornish charity providing a place of support, therapy, information, and community for people living with a long-term neurological condition and/or those who are neurodiverse. We give financial assistance to our beneficiaries in the form of subsidised specialist therapies. Our purpose built, fully accessible Centre, opened in 2009 and offers physiotherapy; exercise classes; Ayres' Sensory Integration (ASI) therapy (a discipline of Occupational Therapy), and oxygen therapy. The Primrose Hydrotherapy Pool facility, which was built in the grounds, opened in 2019, providing both individual and group hydrotherapy sessions.

Living with a long-term health condition brings many challenges, not just for those diagnosed, but also for family members. Symptoms can affect physical, cognitive, emotional, and psychological health. For our clients who have sensory processing difficulties, due to being neurodivergent, everyday situations and relationships can be perplexing and taxing. Our main aims are to improve the health and well-being of our community; help people manage their symptoms and situations; and support their main care giver, often a family member. Services are delivered by a highly experienced team, with a broad range of skills and experience in delivering specialist therapies.

Job Type: Part-time

Pay: 18.00 per hour

Expected hours: 24 - 35 per week

Benefits:

Company pension On-site parking Sick pay
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

St. Austell, PL26 7JF: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Experience:

working in a health or social care setting : 2 years (preferred) working in a multi disciplinary team: 2 years (preferred) Supemanagement/supervisionrvising: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 31/07/2025
Reference ID: DOM-071024
Expected start date: 01/09/2025