Job Description

Become part of our SWARCO team as


Service Director

Location: Hemel Hempstead, United Kingdom | Full time

Challenge


As part of the global

SWARCO Group

, we develop cutting-edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.

What you will do

As a Senior Service Director within the SCC and as an active member of our Senior Management Team and you would be responsible for all aspects of the Evolt Field Service Delivery Operation.


The role requires significant technical expertise, strategic management skills and an ability to build and lead teams to deliver a safe but world class service.

What you will have:

Strategic Planning: Developing and executing comprehensive service strategies that align with business goals. Strategies to develop the expansion of the Service Network aligned to multiyear budget expectations. Operations Management: Overseeing day to day Service Operations, including Field Engineer development and deployment, resource allocation, Inventory Management and remote diagnostic systems. Technical Oversight & Compliance: Ensure all Service and Maintenance activities adhere to Safety regulations, Environmental standards and Manufacturers specifications. Team Leadership and Development: Leading, mentoring and expanding our teams of specialist Field engineers, technicians and service managers. Develop and train staff to ensure we remain at the leading edge of market developments and innovations. Customer Relationship Management: Act as a key point of contact for our major customers and partners, ensure high levels of customer satisfaction backed by high quality on time reporting. You would be the primary contact for addressing complex service issues with our major customer accounts. Financial Performance: Manage departmental budgets, controlling costs and analysing KPI's to drive growth, operational efficiency and profitability.
Profile

What we are looking for

Education: A bachelor's degree in electrical -or- Mechanical Engineering is desirable, however extensive experience in the Electrical/Electrical Civil space is valuable.

Technical: Deep understanding of EV Architecture including battery systems, charging technology and power electronics. Knowledge of electrical infrastructure and safety protocols.


Management: Proven experience in a senior service or operations management role, ideally within the electrical infrastructure, renewable energy or automotive sectors. Strong people management and data driven decision making ability.
Soft skills: Exceptional leadership, communication and interpersonal skills to manage diverse teams and client relationships. Strong problem-solving capabilities and commercial acumen.

Benefit

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

Electric Company Car Mobile Phone 25 days holiday rising excluding bank holidays Additional Day leave - Birthday Holiday purchase scheme - up to 5 days Generous employer pension contributions Employee Assistance Programme Employee discounts portal - Perkbox Life assurance

Interested?

Please apply by clicking on the link below and share your details.


Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

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Become a part of SWARCO.