Job Description

What you will do

We are seeking a high-caliber Service Director to lead the operational strategy and execution for a fast-paced service and installation business in the UK. This role demands a visionary leader with exceptional operational expertise, commercial acumen, and the ability to deliver outstanding customer experiences while driving sustainable growth.

How you will do it

Strategic Leadership

: Define and execute the service strategy aligned with business objectives, ensuring operational excellence and scalability.

Operational Oversight

: Take full accountability for service delivery, installation projects, workforce planning, and resource optimization across multiple regions.

Financial Management

: Own P&L responsibility for the service division, driving cost efficiency and profitability while maintaining high service standards.

Compliance & Governance

: Ensure adherence to UK regulatory frameworks, health & safety legislation, and industry best practices.

Customer Experience

: Champion a customer-first culture, ensuring service quality and responsiveness exceed expectations.

Continuous Improvement

: Implement process optimization, digital transformation initiatives, and performance metrics to enhance operational efficiency.

Leadership & Development

: Build, mentor, and retain a high-performing team, fostering a culture of accountability, innovation, and professional growth.

Stakeholder Engagement

: Collaborate with senior leadership and key clients to support strategic partnerships and business development.

What we look for:

Minimum 10 years' senior leadership experience

in operations or service management within a

fast-paced service and installation environment

in the UK. Proven track record of

end-to-end operational management

, including large-scale service delivery and installation projects. Strong

commercial acumen

with demonstrable success in managing budgets, P&L, and delivering financial targets. Exceptional leadership, communication, and stakeholder management skills. Expertise in

compliance, health & safety

, and risk management. Ability to drive

digital transformation

and leverage technology for operational efficiency.

Desirable

Experience in sectors such as

security, fire safety, facilities management, or technology-driven service businesses

. Professional qualifications in

operations management, project management, or business leadership

(e.g., MBA, Prince2, Lean Six Sigma). * Track record in

change management

and scaling operations for growth.