Job Description

Date Posted: 2023-08-07

Country: United Kingdom

Location: Express Lift Co. Dartford, Regus House, Victory Way, Dartford, DA2 6QD, UK

Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, we offer high levels of support and customer care. Ours is a customer driven business, supported by the adoption of partnering principles and the concept of best value. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed, is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.

Would you like to take the next step in your career and join a leading lift engineering specialist that prides themselves on growth through repeat business from satisfied customers?

What are we looking for?

Liftec Express are looking for a commercial and customer-focused individual to provide leadership for our service business in London and the Southeast. You will drive performance and enable a culture of continuous improvement to retain and grow existing customers, gain new business and maximise the profitability of the service portfolio.

As London & Southeast Service Director, you will:

• Provide leadership, direction and mentoring for a team of 10 direct and c55 indirect reports whilst managing a large, complex P&L
• Develop a long-term strategy for the region in order to secure future business opportunities and take advantage of emerging markets
• Create and deliver an annual regional operation plan in line with the business strategy so as to maximise the commercial contribution
• Exceed customer expectations in a very competitive market
• Act as an enabler for process improvement activities across the region, ensuring where possible, economies of scale are exploited, and cross functional teams work in partnership
• Recruit, train and develop teams in order to improve overall performance levels and develop necessary talent needed for the future
• Build customer and industry contacts across the region so as to gather market intelligence and inform sales team negotiations and business improvements
• Facilitate a culture of change enablement to help drive transformation activities

To be successful in this role you will possess:

• Proven experience operating at a senior level, providing a proactive, strategic approach to deliver quantifiable results
• Demonstrable success within a fast-paced, technical service organisation
• Strong business acumen, P&L leadership, cross-functional exposure, decision-making skills, and the ability to work in a matrix environment
• People management skills with a highly collaborative nature and the capability to bring teams together for common objectives
• Strong administrative and organisational skills, including the ability to prioritize multiple projects, programs and objectives
• The ability to influence and drive change

What can we offer you?

• The chance to work for an industry leading company
• The opportunity to work in a key, visible role which is critical to the success of the organization
• Ownership of delivery and autonomy to develop and execute processes
• Competitive salary package and additional benefits

More about us:

Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

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