Job Description

Service Engineer Salary : \xc2\xa361,641 - \xc2\xa368,490

Edinburgh Full-time

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Come and help in our purpose to support the Group\'s growth ambitions through brilliant decisions and delivery of industry-leading risk management services.

Where the role sits

Our Run team is passionate about protecting service for our customers that transform the customer and colleague experience doing so by providing a quality service by dealing with complex queries and investigating and resolving customer problems. Our culture brings together inquisitive, hardworking people from diverse backgrounds that enjoy a collaborative and innovative environments. We are a multi-disciplined team and have a phenomenal career opportunity for a customer and service-oriented Service Engineer with a specialist knowledge of Risk applications.

Accountabilities/ Responsibilities

Your main focus would be to ensure smooth running of Risk applications with emphasis on service availability and technology risk management. You will do that through incident and problem management, technology risk management and contract management.

You\'ll work with our Engineering change teams, Engineering Leads and Product Owners, communicating service levels and working with those colleagues to help manage the impact of change on the applications. Longer term, you will identify, understand and analyse trends to reduce the number of incidents and risks. You will develop personal capabilities using existing formal and informal training opportunities.

Why Lloyds Banking Group?

Like the modern Britain we serve, we\'re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We\'re growing with purpose. Join us on our journey and you will too

What you\'ll need

• Prior background working in a Service Engineer capacity (or similar role)
• Practical knowledge of incident and problem management
• Understanding of Risk Management within a Service Engineering capacity
• Good communication skills both verbal and written

If you have had exposure to Service Now, prior financial services experience, ITIL qualifications that would be ideal, but please still apply if you don\'t.

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, it\'s why we especially welcome applications from under-represented groups.

We\'re disability confident. So if you\'d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• Generous pension contribution of up to 15%
• Annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days\' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today.

Lloyds Banking Group