Job Description

Field Service Engineer (Nights)

About SURE Solutions

SURE Solutions is a leading provider of cutting edge CCTV and telematics systems for the bus and coach industry. We pride ourselves on delivering high quality, secure, and innovative solutions that enhance passenger safety, fleet efficiency, and operational oversight. With a strong focus on customer satisfaction and technical excellence, we are known for our commitment to reliability and continuous improvement.

Role Overview

As a Field Service Engineer at SURE Solutions, you will be responsible for the installation, maintenance, fault finding, and repair of onboard CCTV. Working in a fast paced, mobile environment, you will ensure our clients receive best in class technical support and service delivery.

Key Responsibilities

Install, maintain, and troubleshoot CCTV, DVR, IP and AHD camera systems, routers, and associated hardware on buses and commercial vehicles. Perform diagnostics and repairs, including testing cable integrity, verifying image quality, and updating firmware/software. Complete detailed service reports using our digital systems. Communicate effectively with clients, engineers, and office-based teams to provide timely updates and resolve issues. Ensure all work complies with company and client quality standards and health & safety policies. Manage van stock and tools, ensuring equipment is maintained and replenished as required. Represent SURE Solutions professionally while on customer sites.

Person Specification

Essential:

Proven experience in field based engineering, ideally with vehicle electronics, CCTV, or telecoms background. Good understanding of IP networks, cabling, and system troubleshooting. Strong problem solving skills and attention to detail. Full UK Driving Licence. Excellent communication and interpersonal skills. Ability to work independently with minimal supervision.

Desirable:

Experience with Streamax, Timespace DVRs, Robustel or Teltonika routers. Knowledge of CANbus, vehicle wiring diagrams, or multiplex systems. ECS/CSCS card or equivalent (or willingness to obtain). NVQ or equivalent in Electronics, Electrical Installation, or similar field.

What We Offer

Competitive salary + overtime Company van, tools, and fuel card Ongoing training and development opportunities A supportive and inclusive culture focused on innovation and continuous improvement Company pension scheme Career progression in a growing business with national clients

How to Apply

If you're passionate about technology, take pride in high standards of workmanship, and want to be part of an innovative and growing team, apply today by sending your CV and a short cover letter

Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Benefits:

Company car Company events Company pension Free flu jabs
Schedule:

Night shift Overtime
Experience:

Vehicle electronics: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: On the road

Expected start date: 26/05/2025