Job Description

Trainee Crisis Resolution Agent - Service Leavers Only

Location: Truro

Hours: 37.5 per week | Monday to Friday 09:00-17:30 | 1 in 4 Saturdays 09:00-13:00

Salary: 30,000 + Uncapped Commission

Job Type: Full-Time, Permanent

Leaving the Forces? This is Your Next Mission

If you're a Service Leaver looking for structure, purpose and a strong team environment in civilian life -- this role is for you.

We're working with a respected employer in Truro to recruit Service Leavers only into a fully trained, secure and progression-based role. It's ideal if you've just come off resettlement or are about to transition out.

What You'll Do:

Handle inbound and outbound calls with professionalism and confidence Speak with customers to resolve account arrears and agree realistic repayment plans Maintain clear and accurate records of all communication Meet achievable performance targets with support from your team leader

What You'll Bring:

Strong communication and a calm confident phone manner Problem-solving mindset and natural resilience Able to work independently and as part of a close-knit team You must be a Service Leaver from the British Armed Forces

12-Week Structured Training Programme:

Before you go live on the phones, you'll complete a comprehensive 12-week training programme tailored specifically for Service Leavers. You'll learn everything from systems and scripts to negotiation skills and handling challenging conversations -- all with full support from the Training & Development Manager.

Not Sure Yet? Try a No-Pressure Trial Day:

Come along for a Trial Day -- sit with the team, experience the environment and see if it's the right fit for you. No commitment, no pressure -- just a chance to explore whether this could be your next step.

What's In It for You?

30,000 starting salary + uncapped commission Career progression into team lead or specialist roles Pension scheme and performance-related bonuses Paid company events and incentives A supportive team that understands the transition from military to civilian life

For Service Leavers Only:

This opportunity is exclusively open to those who have served in the British Armed Forces. If you're ready to build a new career with structure and purpose -- apply today.

Apply Now and step confidently into your next chapter.

Civilian life starts here -- your mission continues.

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension On-site parking
Schedule:

Monday to Friday Overtime
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Reference ID: AS458