Job Description

Job Purpose:

Responsible for maintaining strong working relationships with External and Internal Clients, through effective management, measurement, and optimisation of services for assigned sector.

Duties and Responsibilities:

Profitability

Manage business risks and escalate financial opportunities to the UK Sector Manager. Work closely with other Document Input and Document Output Operation and Shift Managers, Finance & Account Managers to build relationships and to identify potential cost savings and drive them via Continues Improvement Drive analysis, identify, prioritise, and implement improvements and efficiencies ensuring that the organisation derives maximum value from services. Recognise the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.

Customer Service

Attend meetings and project sessions to meet external and internal customer requirements. Conduct the site tour and producing internal and external presentation packs. Fully investigate all escalated incidents/ complaints received to ensure that corrective and preventive action are fully investigated, implemented. To ensure that all company policies and procedures are implemented, adhered to and communicated. Ensure all clients' requirements and specifications are fully understood and followed.

Team Management

Work with shift manager and supervisors to improve and streamline existing client processes. Resolve and escalate all IT & application support issues that impact SLA's. Coordinate test activities, track and mitigate risk to ensure that the Service Transition phase is delivered within time and budget.

Person specification:

Minimum 3 years' experience of document processing Experience in multiple document processing disciplines In-depth understanding of Service Management Framework principles and processes and the ability to apply your technical knowledge in project or programme activities. Understanding of mapping operational processes and workflows Strong communication skills capable of clear presentation to colleagues and management

N.B

. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual's physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.

Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company pension Employee mentoring programme Life insurance Referral programme Sick pay
Work Location: In person

Application deadline: 10/10/2025
Reference ID: SPS3570