Job Description

Job Overview

We are seeking a dedicated and experienced Service Manager to lead our semi-independent accommodation provision for Looked After Children (LAC) and Unaccompanied Asylum-Seeking Children (UASC) in Norfolk and Suffolk.

We are looking for a leader with a heart for transformation--someone who can drive forward a service that provides a safe, empowering, and person-centred environment where young people can thrive as they transition to adulthood. The successful candidate will be instrumental in shaping a high-quality service that meets both regulatory standards and the unique needs of every young person.

Key Responsibilities:

Operational Leadership

- Take full responsibility for the day-to-day running and long-term development of our semi-independent living service.

Compliance & Quality Standards

- Ensure all activities meet OFSTED expectations and legislative requirements, maintaining a high-quality standard of care.

Team Management

- Lead, mentor, and inspire the staff team to deliver effective support, while also facilitating ongoing training and development.

Personalised Support Planning

- Oversee tailored care plans that reflect each young person's needs, goals, and potential.

Safeguarding & Risk Management

- Promote a strong safeguarding culture and put proactive risk management strategies in place.

Stakeholder Engagement

- Work closely with local authorities, social workers, and other professionals to ensure the best outcomes for young people.

Budget Oversight

- Manage budgets and resources efficiently to ensure the sustainability and effectiveness of the service.

Monitoring & Reporting

- Keep thorough and up-to-date records, providing reports to regulators and senior management as required.

Service Improvement

- Identify opportunities to improve service delivery and implement best practices to ensure ongoing excellence.

Registered Manager Role

- The successful candidate must be prepared to act as the Ofsted Registered Manager for the service.

Qualifications & Experience:

A recognised qualification in social care, youth work, or related field (e.g., NVQ Level 5 in Leadership and Management, or equivalent). Level 5 Diploma in Leadership and Management for Residential Childcare (England) Significant experience within the last 5 years, worked for at least 2 years in a position relevant to the residential care of children Significant experience working with vulnerable young people, particularly within a 16+ semi-independent or residential care setting. Strong leadership background, with proven ability to manage teams and services effectively. Excellent knowledge of relevant frameworks, including OFSTED regulations, safeguarding legislation, and the Children's Act. Confident communicator and relationship builder across all levels--young people, staff, families, and professional partners. Strategic thinker with a practical, proactive mindset and a deep commitment to empowering young lives.

If you're ready to play a pivotal role in shaping a safe and supportive future for young people in need, we'd love to hear from you.

Note: This job description outlines the primary duties and qualification requirements for the role of Service Manager within a semi-independent, Ofsted-regulated 16+ setting for Looked After Children and children Residential home. It is intended as a general guide and may be adjusted to reflect the evolving needs and priorities of the organisation.

Job Types: Full-time, Permanent

Pay: 34,510.53-45,000.00 per year

Additional pay:

Loyalty bonus Performance bonus
Benefits:

Casual dress Company events Company pension Employee discount Employee mentoring programme Free or subsidised travel Free parking On-site parking Referral programme Store discount
Schedule:

Monday to Friday Weekend availability
Education:

Diploma of Higher Education (preferred)
Experience:

residential care: 3 years (required) supported accommodation : 2 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Location:

Norwich (Norfolk) (required)
Work Location: On the road

Reference ID: Ser2025
Expected start date: 07/07/2025