Job Description

Job Summary

Vision Commercial Kitchens, one of the UK's largest and highly regarded business' in the sector is seeking a highly motivated and experienced Service Office Manager to join our team for 12 months . This is a unique opportunity to make a significant impact within our organisation. Our company is dedicated to delivering top-tier customer service while maintaining quality, efficiency, and cost control.

The Service Office Manger leads a team of 6 Service Coordinators providing effective planned and reactive maintenance services to our customers across the UK.

The manager is responsible for continually improving our high service standards, optimising fix first time rates, and ensuring consistent communication and coordination with customers and subcontractors. Through effective leadership, data-driven decision-making, and a passion for customer service, the Service Office Manager plays a key role in delivering on our company objectives.

We're looking for a proactive and organised

Office Manager

to join our team in Heywood on a full-time basis to cover maternity leave for a minimum of 12 months.

Responsibilities

Proactively manage 6 staff to deliver exceptional service to customers and other stakeholders in line with company requirements. Ensure very high standards of customer service to meet Customer SLA's and KPI's. Support the PPM team to schedule visits and manage sales and purchase invoicing. Promptly address escalated client inquiries and issues. Maintain and improve standard operating procedures to increase efficiency and service levels. Recruit and train office staff to develop skills, behaviours and experience. Foster a positive work environment that encourages teamwork and professional growth. Monitor and assist in managing subcontractors performance against agreed KPI's. Manage the new Field Service Management System ensuring accuracy and timeliness of data. Work with the Finance Team to ensure timely processing of supplier and customer invoices. Ensure subcontractors comply with Company and Customer Requirements and current legislation

Requirements

Essential

A proven track record in managing 4+ staff in a continually developing environment. Minimum 5 years experience as a team manager in a Customer Services environment. Sound problem solving skills. Demonstrable Commercial Acumen to make sound judgements balancing the needs of stakeholders. Excellent IT skills

Desirable

Knowledge of the catering or construction industries is an advantage. Use of a Field Service Management system or similar is useful. Practical Leadership Skills to lead teams to excel. Experience of costing and quoting for services.
Generous 12 month bonus available.

Job Type: Fixed term contract
Contract length: 12 months

Pay: 30,000.00-40,000.00 per year

Benefits:

Life insurance On-site parking Sick pay
Application question(s):

How many staff have you directly managed?
Experience:

Staff Management: 5 years (preferred)
Work Location: In person