Job Description

Service Operations Account Manager

Reference number:

JR250051

Location:

Home-based

Working pattern:

Full Time, 37.5 hours per week

Contract Type:

Permanent

Number of roles:

1

Grade

: K4

Salary:

29,620 - 31,000 per annum



We are looking for a Service Operations Account Manager to join our team.

Role summary

As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with clients, offering support and guidance throughout their students' journeys.



As the Service Operations Account Manager, you will:

Provide a structured approach to supporting new and existing clients Demonstrate high levels of support relating to the retention of clients Drive service and delivery improvements to ensure Kaplan achieves its KPIs Identify where there is a need to review systems and processes and make suggestions to support improvement in these areas Capture service delivery issues and work with the Service Operations Manager, Client and the operational functions to resolve


This is an excellent opportunity for someone who may be currently working as a Service Operations Advisor, who is looking to expand their skills and build their career with an industry leader.



A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/mtydeufz

What you'll bring to the role

Strong client focused experience Experience of working in a dynamic environment Target results driven Ability to build rapport Comfortable taking accountability Tenacity to resolve issues as they arise Able to deliver training to large groups Excellent communication skills Ability to lead and mentor Commitment to continuous improvement

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.





We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower support, create opportunity, drive results together.



Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.



To view our candidate privacy notice click here.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.


Act with integrity Empower and support Create opportunity Grow knowledge Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave + option to purchase more Season ticket loan and cycle to work scheme Big discounts on Kaplan courses for you and your family Private medical, income protection, and life insurance 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than Friday 24th October 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team

kaplanstaff.recruitment@kaplan.com

.

Disability Confident Scheme

As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.



Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.