Job Description

We are looking for an exceptional Product and Digital Leader to join the Primary Care, Community and Mental Health Directorate at Digital Health and Care Wales (DHCW), the digital delivery organisation of NHS Wales.



This is a unique opportunity to shape how digital services support the shift from secondary care to primary, community and preventative care. You will lead a portfolio of products across Pharmacy, Dental and Optometry, bringing them together into coherent, user-centred services that transform how patients, clinicians and staff experience NHS care.



As Service Owner, you will take responsibility for the end-to-end lifecycle of your service: from discovery and design, through delivery and continuous improvement. You will own the vision, strategy and outcomes, aligning technology, operations, process and policy to ensure services are safe, effective and sustainable.



What you will do

Lead product teams: manage a portfolio view, aligning multiple products and channels into a joined-up service. Own and represent your service: accountable for quality, benefits and performance, making sure it meets user needs and NHS priorities. Work in the open with senior stakeholders: represent your service at the highest levels across NHS Wales, Welsh Government and the wider UK health system. Mentor and advise: act as a trusted product and service leader, building capability across teams. Grow the Service Owner community: share best practice and help embed a product-led culture across DHCW.

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.



Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.



Why this role?

This is not project or programme management. It is service leadership: you will own outcomes, not schedules; lead empowered teams, not task lists; and focus on solving real problems for users, not just delivering features.



If you're an experienced Product Leader in the private sector looking to apply your skills to public impact, or you have Service Owner/Product leadership experience in government digital, this is a chance to shape one of the most impactful digital portfolios in NHS Wales -- working at the intersection of healthcare, policy, and technology, in a culture that values openness, learning, and continuous improvement.