Job Description

Change your job, change your workplace, change your future...

Shape the Future of Service at Ricoh Europe

Ricoh Europe is transforming the way we work, serve, and innovate. As part of our

Service Transformation (ServiceTX)

programme, we're building new digital-first, data-driven, and customer-centric ways of delivering value -- for both our customers and our people.



We're looking for a

Service Process Analyst

to help lead this transformation. You'll play a key role in designing and improving our

One Ricoh Onboarding processes

-- creating seamless, measurable, and automated experiences that enhance both

Customer Experience (CX)

and

Employee Experience (EX)

from day one.


What you will be doing


Facilitate

customer journey and process-mapping workshops

that inspire collaboration and innovation. Develop and maintain

Onboarding Service Blueprints

, usage policies, and process documentation. Collect and analyse

business requirements

for process improvement and automation opportunities. Use data-driven insights to track

KPIs, service performance, and ROI

against defined outcomes. Collaborate with

service architects, project teams, and change managers

to align process design with Ricoh's strategic goals. Identify and manage

dependencies, issues, risks, and training needs

to ensure successful implementation. Promote

process governance, standardisation, and operational efficiency

across Ricoh's EMEA operations. Champion Ricoh's

One Team / One Ricoh

culture, fostering collaboration and continuous improvement.
What We Are Looking For

Knowledge & Experience

Extensive experience as a

Business or Service Process Analyst

, ideally in a digital transformation or IT service environment. Understanding of the

ITIL Service Lifecycle

and

ITIL 4 principles

. Proven experience developing or maintaining

Service Blueprints

and process documentation. Familiarity with

Six Sigma

,

Lean

, or

Design Thinking

methodologies. Experience with digital tools such as

Asana, Jira, ZenDesk, or ServiceNow

is highly desirable.

Skills

Strong

analytical, data-driven mindset

with a passion for process optimisation. Excellent

storytelling, communication, and presentation

skills. Proficiency in

process mapping tools

(e.g. ARIS, MS Visio). Critical thinking, creativity, and the ability to work effectively in

cross-functional teams

. Organisational change management experience is a plus.

Education

Degree (BA/MA) in Business Management, IT, Financial Management or related field.
In Return For Your Commitment, You Can Expect


A competitive salary package Industry leading benefits


Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.



This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.



Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
We Are An Equal Opportunities Employer


At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That's how we live the Ricoh Way.



Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all.



For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.


FUNCTION

Commercial

LOCATION

London

CONTRACT TYPE

Permanent

CLOSING DATE

05-Dec-2025