is a family business, working Nationally on a range of HVAC and refrigeration projects across a varied client base of contractors and end users.
We are seeking a confident and driven individual to join our team as Service & Projects Manager. This is an exciting opportunity for someone who is a self motivated leader and is committed to delivering a high standard of service to our customers across the UK.
Qualifications or Required Experience
5+ years industry knowledge or experience of working in a similar role
Experience using Joblogic or similar field service software
Effective time management and organisational skills
Strategic thinking and decision making
Key responsibilities will include but are not limited to:
Working directly alongside the Commercial Director
Assist in the Management of the service department, identifying opportunities for improved efficiency, cost effective budget planning, resolving issues and escalating challenges.
Efficient planning, organisation and assignment of tasks to the engineering team and sub-contractors for planned/reactive, maintenance and installations
Provide technical support and guidance within scope of works
Acting as the primary contact for clients and suppliers
Track the progress of works ensuring system workflows are updated and completed whilst meeting client SLA's and KPI's
Manage the Service Team to ensure effective scheduling and optimum first fix targets are achieved through stock parts management
Complete and submit RAMS (Risk Assessment Method Statements) for works required
Approve internal and external costs ensuring profit margins are maintained monthly targets are met
Monitor, compile and follow through quotations for service, maintenance and small project works
Ensure parts, asset and Refcom registers are complete and updated in accordance with regulatory requirements
Take ownership of workload and work collaboratively within the whole team to achieve shared objectives
Remote evening and weekend support required.
Full time role; salary negotiable dependent on skills, experience and contracted hours; 24 days holiday plus bank holidays.
Pay: 35,000.00-40,000.00 per year dependant on skills and experience
*Expected start date can be flexible.
CAM Refrigeration & Air Conditioning Ltd is committed to equality in the workplace and is an equal opportunity employer.
Job Type: Full-time
Pay: 30,000.00-40,000.00 per year
Benefits:
Casual dress
Company pension
On-site parking
Application question(s):
Do you have experience of Joblogic or a similar field service application?
What refrigeration & air conditioning industry experience do you have?
Work Location: In person
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