Job Description

About Us

Unique Mobility Ltd is the South West's leading supplier of mobility equipment, providing specialist solutions to a diverse range of clients. Built on the core values of

Honesty, Integrity, Empathy, Innovation, and Trust

, we are passionate about delivering an exceptional customer experience and empowering people through mobility.

The Role

We are seeking a highly organised and proactive

Service & Warranty Coordinator

to manage our service and warranty department and support our showroom team during peak periods. This is a varied and rewarding role requiring strong communication, multitasking and administrative skills.

Key Responsibilities

Deliver excellent customer service and effectively communicate our services. Handle all incoming service and warranty calls from customers. Administer warranty and insurance claims with suppliers. Order parts and coordinate returns, maintaining purchase order records. Book vehicles for bodyshop, valet, and MOT, and prepare vehicle spec sheets for sales. Coordinate engineer diaries, scheduling workshop and field-based jobs. Track and manage workshop progress, providing regular updates to customers. Keep CRM systems and service/repair sheets accurate and up to date. Maintain all administrative paperwork in a timely and organised manner.

What We're Looking For

Strong organisational and time management skills Excellent written and verbal communication A proactive and customer-focused approach Good commercial awareness and willingness to grow with the business Prior experience in service coordination, parts ordering, or mobility equipment is desirable but not essential

Why Join Us?

At Unique Mobility, you'll be part of a close-knit, purpose-driven team making a real difference in people's lives. As our business continues to grow, this role offers the opportunity to evolve and take on new challenges.

Ready to Apply?

If you're ready to bring your skills, initiative, and customer focus to a company that values your contribution and supports your growth, we'd love to hear from you.

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Job Type: Full-time

Pay: 25,400.00-26,700.00 per year

Benefits:

Company pension Free parking On-site parking Private dental insurance
Schedule:

8 hour shift Monday to Friday
Work Location: In person