Job Description

###

Job Title

Service Solution Architect###

Location

Asda House###

Employment Type

Full time###

Contract Type

Permanent###

Hours Per Week

37.5###

Salary

Competitive salary plus benefits

###

Category

Software Engineering###

Closing Date

27 June 2025

Service Solution Architect

Location: Asda House, Leeds (Minimum three days per week)


We're excited to welcome you to Asda! As a

Service Solution Architect

, you will play a crucial role in shaping and evolving our service management landscape. Embedded within the

Technology Strategy & Architecture

function, you will collaborate closely with the

ServiceNow product team, integration and engineering architects

, and other cross-functional stakeholders. Your expertise will drive the design and delivery of

end-to-end service solutions

that align with Asda's Service Team needs and business objectives.


In this role, you will bridge the gap between

business requirements and technical implementation

, ensuring that our service offerings are

scalable, cost-effective, and aligned with industry best practices

.

What You'll Love

Architect and enhance

Asda's enterprise observability solutions, including

Application Performance Monitoring, Logging, Monitoring & Alerting, and Dashboarding

. Define and optimize

incident management processes

, focusing on

tooling, integrations, automation, and evolving ServiceNow solution design

. Support the establishment of

reliability goals

, including

Service Level Indicators (SLI), Service Level Objectives (SLO), and error budgets

, and define technical solutions for measurement. Collaborate on

Business-Critical Systems Design

with an emphasis on

reliability, supportability, and risk mitigation

. Assist in developing

capacity planning capabilities

for engineering and data teams. Drive the

change and release management

engineering design, including

CI/CD, tooling, integrations, and automation

. Partner with the

Integration & Engineering Enterprise Architect

and

ServiceNow Technical Architect

to develop and maintain

Service and ServiceNow strategies and roadmaps

. Dedicate

10% of your time

to

Learning & Development activities

, aligned with your

Personal Development Plan

.

What You'll Need

A passionate architect with a

continuous learning mindset

, eager to develop expertise with Asda's support. A strategic thinker who thrives in a

modern, cloud-first retail environment

, leveraging the latest cloud technologies to drive innovation. An authoritative leader and trusted advisor in

architectural design and process

.

Join us and be part of

one of the UK's largest, most innovative retail environments

, where cutting-edge technology and strategic thinking shape our future!

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.


You will also get an excellent benefits package including:

Discretionary company bonus Company pension up to 7% matched Company Car allowance of 5,700 15% colleague discount in store and online Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves"