Job Description

Location:

Chatham Office ME4

Salary:

22,000 - 24,400 (depending on age and experience) + Benefits

Hours:

Full-time, Monday to Friday (2-week rotation)

Week 1: 08:00 - 16:00 Week 2: 09:00 - 17:00

About Capital Computer Care:

Capital Computer Care is a trusted provider of IT and data centre maintenance solutions, delivering reliable support and services to clients across the UK. With a focus on quality, accuracy, and responsive customer service, we pride ourselves on our friendly and professional team who work together to keep our clients' operations running smoothly.

About the Role:

We're looking for a motivated and detail-oriented Service Support Administrator to join our busy service department. This role is ideal for someone who enjoys working in a fast-paced environment, supporting both colleagues and clients with daily operations and maintaining high standards of accuracy and professionalism, whilst ensuring the smooth delivery of our services. This role involves sensitive sites, so a DBS check will be carried out.

Key Responsibilities (include but not limited to):

Answering incoming phone calls and directing queries appropriately Spot-checking completed worksheets for accuracy and completeness Providing daily administrative and project support Inputting data and updates into client portals Generating client portal reports as required Supporting the wider service department when needed Taking clear, accurate notes during staff meetings

Skills & Attributes:

Excellent attention to detail and strong organisational skills Confident communicator with a professional telephone manner Ability to prioritise tasks and manage time effectively Competent in Microsoft Office (Excel, Word, Outlook) Experience with client portals or CRM systems not required, as you will be trained Team player with a positive, proactive attitude

What We Offer:

Competitive salary based on experience Supportive, friendly working environment Company pension scheme Health & wellbeing programme Discounts at major high street brands Opportunities for personal development and growth within the company

Ready for a new challenge?

If you want a role that keeps things interesting, gives you responsibility, and offers the chance to grow within a supportive, experienced company -- we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 22,000.00-24,400.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person