Job Description

Job Posted:

2 September 2025

Job Updated:

2 September 2025

Job Title Service Support Assistant

Function: Customer Engagement

Location: Nottingham / Hybrid

Contract type: Fixed Term Contract - 6 Months

Salary:

28,489 with potential to rise to 31,655 over 3 years

Closing Date: Wednesday 17

th

September 2025

NHS Supply Chain currently has an opportunity for a

Service Support Assistant

to join our team

on a 6 month Fixed-Term basis

during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.



This role is ideal for someone looking to broaden their experience in the Customer Engagement Function, contribute to meaningful work for our customers, and grow within a collaborative environment.


As a Service Support Assistant, you'll be instrumental in supporting our operational and administrative functions.

Every day you will ...

Provide high-quality administrative support across Customer Engagement Teams Manage communications such as our field alerts, pulse posts, trust impact statements, and ICS Manager informs Process sample requests Assist with data entry, reporting, and record-keeping to ensure accuracy and compliance Support project coordination and tracking progress against key milestones Liaise with internal and external stakeholders to maintain smooth service operations Respond to queries and escalating issues where appropriate Contribute to continuous improvement initiatives and service enhancements Support with the onboarding of new staff into the Customer Engagement function

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:


Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely. We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 27 days holiday plus bank holidays, with the option to purchase an additional 5 days. We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential. A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme Generous pension scheme (with us contributing 12% when you contribute 6%) Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you. 2 days of paid volunteering leave allowing you to give back to your community. Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.


We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Is proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Has excellent verbal and written communication skills Demonstrates strong organisational and time management abilities Can work independently and manage multiple tasks effectively Has a proactive, problem-solving mindset Thrives in a fast-paced, collaborative environment

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.


Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.



We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.


SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.