Job Description

Principal purpose or objective of the job

To provide administrative support to the Service Department ensuring all standards are met to the highest of their ability. The candidate will liaise with our customer base and coordinate with the engineering team to reduce down time by carrying out 'Planned Preventive Maintenance' of our clients' restaurants, as well as assisting with reactive call outs. They will provide excellent customer service to our clients.

Main duties/key tasks/key result areas

Administration

Answering the telephone, directing, and screening calls where necessary.

Covering periods of annual leave within the Service department.

Finance

Sending proformas to customers monthly before site visits are required. To monitor payments received with Accounts and process accordingly.

Taking credit card payments over the phone.

Planning and Scheduling

Scheduling works for allocated Southern Engineers using Salesforce CRM.

Raising permits and monitoring approval. Maintaining permit systems with relevant contractor information.

Sending Risk and Method statements for future works (PPMs /Remedial works and Call outs).

Quoting customers for remedial works and following up.

Processing approved remedial quotations. To include: Processing orders on Opera, arranging parts, completing requisition forms, and maintaining 'WTBS'.

Raising POs for parts from external suppliers and subcontractors.

Candidate Profile

Team Player & Positive Attitude

Extensive knowledge of Microsoft Office; Word, Excel, Outlook etc

Excellent ability to organise time and prioritise workload with minimal supervision whilst communicating effectively with the team

Excellent written and verbal communication skills

Flexible attitude and supportive of team colleagues'

Assertive and Confident

Good problem-solving skills

Methodical and pro-active

Excellent customer service operations via telephone and email.

Experience/Qualifications

2+ years working in an administrative role

Experience working within a busy service/ logistics environment

IT Literate: MS Office and database operation.

CRM system experience

ERP System experience

Job Type: Full-time

Pay: 22,880.00-36,877.30 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Sick pay Store discount
Schedule:

Monday to Friday
Work Location: In person