Job Description

Providing gaming solutions for the South West since 2008.

We are a local, family-owned business with over 35 employees and have over 30 years' experience delivering excellent service to the hospitality sector. We are the number one choice for free trade pubs and clubs in the Southwest region.

We have built up our company and our reputation since 2008, on service and driving up incomes in the cash box through continued investment in the latest products on the market. We were the first in the region to introduce barware products to our range of gaming equipment and continue to offer flexible rental deals to meet the demands of the hospitality sector.

Tamar Gaming Ltd are the leading provider of amusement and gaming equipment to pubs and clubs throughout South West.

We pride ourselves on providing a first-class service at every stage of the implementation process.

About the Role

We are seeking a hands-on, motivated Service Team Leader to oversee the day-to-day servicing, maintenance of gaming machines, and back bar equipment across our clients network. You'll manage a team of field service engineers, ensuring machines are operating efficiently, downtime is minimised, and customers receive first-class support. Working closely with the Service Manager to make sure all KPI's are met.

Key Responsibilities

Lead and support a team of service engineers/technicians in the field. Plan and organised daily service calls. Conduct regular performance reviews, coaching, and on-the-job training. Oversee the servicing, maintenance, and repair of gaming machines, jukeboxes, pool tables, and back bar equipment. Monitor service quality and ensure all jobs are completed to company standards. Ordering and maintaining boot stock and advance returns. Handle escalated service issues and complaints professionally and efficiently. Provide technical advice and support to customers and colleagues. Maintain accurate service records, job sheets, and stock control documentation. Monitor and maintain KPI targets set. Report regularly to management on operational issues, trends, and opportunities for improvement.
Benefits

Company phone

Van (with fuel card)

28 days holiday (includes bank holiday)

Company pension Scheme

On site parking

Free parking

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person