Job Description

Job Title: Service Technician
Location: Drift Bridge Volkswagen
About the Role: As a Service Technician at Drift Bridge Volkswagen, you will be an integral part of our dynamic service team, ensuring that every vehicle receives the highest standard of care and maintenance. This role involves performing a range of technical tasks, from routine maintenance to complex repairs, while delivering exceptional customer service. Whether you're a recently qualified technician or looking to progress in your career, Walton Audi provides an environment that fosters growth and excellence.
Hours: 45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.
Key Responsibilities:

• Routine Maintenance: Perform routine tasks such as oil changes, tyre replacements, and brake inspections to ensure vehicles are in top condition.
• Diagnostic and Repair: Diagnose mechanical issues using specialised diagnostic equipment and carry out repairs on engines, electrical systems, suspensions, and other vehicle components.
• Parts Replacement: Replace worn or damaged parts, including brakes, filters, belts, and hoses, ensuring all replacements meet manufacturer standards.
• Customer Interaction: Communicate effectively with customers, explaining vehicle issues, and providing repair recommendations.
• Record Keeping: Maintain accurate and detailed records of all services performed, including repairs and maintenance activities.
• Safety Compliance: Adhere to all safety protocols and procedures, ensuring a safe working environment for yourself and your colleagues.
• Team Collaboration: Work closely with other technicians and team members, sharing knowledge and ensuring efficient service delivery.
• Continuous Learning: Stay updated on the latest automotive technology and repair techniques through regular training and development opportunities.

About You: You are a passionate and dedicated individual with a strong commitment to delivering excellent service. Whether you're newly qualified or have a few years of experience, you have a solid foundation in vehicle maintenance and repair. You are keen to learn and develop further, with a proactive approach to training and skill enhancement. You take pride in your work and enjoy being part of a team that values quality, safety, and customer satisfaction. You are professional, reliable, and always strive to exceed customer expectations.
Skills and Attributes:

• Technical Proficiency: Strong understanding of vehicle systems and components, with the ability to diagnose and repair a wide range of issues.
• Attention to Detail: A meticulous approach to work, ensuring all tasks are completed to the highest standard.
• Customer Focus: Excellent communication skills, with the ability to explain technical information to customers clearly and confidently.
• Team Player: Collaborative and supportive, with a positive attitude towards working in a team environment.
• Problem-Solving: Ability to think critically and solve complex mechanical problems efficiently.
• Time Management: Capable of managing time effectively to complete tasks within set deadlines.
• Safety Conscious: Commitment to maintaining a safe working environment, adhering to all safety guidelines and protocols.
• Adaptability: Willingness to embrace new technologies and continuous learning to stay current with industry developments.

About the Company:
Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a thriving family-run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016).
Today, in its third generation of family ownership, Drift Bridge Group remains a privately-owned dealership, supplying new and used Audi, Honda and Volkswagen vehicles. Our commitment extends beyond sales; we offer comprehensive aftersales solutions and operate TPS branches in Chessington, Croydon, and Guildford.
Our family-focused values shape our business culture, ensuring that we hold our customers and employees in equally high regard. At Drift Bridge Group, we aim to create an environment where everyone feels like a part of our family. You can expect a warm welcome and excellent customer service at any of our showrooms.
As a Service Technician at Drift Bridge Volkswagen, you'll play a crucial role in our continued success. Our loyal customers are the foundation of our enduring business, and we give back by offering competitive prices, expert advice, and first-class service. We believe in fair and honest employment practices, treating every team member as part of our family to minimise staff turnover and foster a rewarding workplace.
We provide stability and transparency, expecting passion and a willingness to learn from all our employees. At Drift Bridge Group, teamwork is essential, and every individual's contribution is valued. Join us and become part of a dynamic team where your hard work is recognised and rewarded.
Benefits:

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Volkswagen, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Join us and be part of a team where your skills and dedication are recognized and rewarded. If you are ready to take your career to the next level, apply today!