Job Description

Service Technician - Volkswagen Group
About The Role
There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen, Skoda, Seat & Cupra showrooms now open in Dungannon, we can offer excellent facilities, industry-leading pay, and full manufacturer training to support your continued development.
As a Service Technician, you'll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, you'll have the opportunity to build on your expertise through the Volkswagen Group manufacturer pathway, ensuring your career continues to grow with structured training and support.
About the role
Responsibilities
Diagnose, repair, and service Volkswagen Group vehicles
Carry out road tests to ensure quality standards
Handle and store vehicle parts correctly
Deliver a high-quality customer experience throughout the service journey
Candidate Requirements
Fully qualified - NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)
Minimum of 2 years post-qualification experience in a technician role
Prior use of manufacturer diagnostic equipment (training provided)
Full valid driving licence
High attention to detail and commitment to delivering quality work
Enthusiasm for personal development and progression through the Volkswagen Group manufacturer pathway
What We Offer
Market-leading salary plus performance-related bonus
Manufacturer training support to ensure continued career progression
30 days annual leave
Pension provision
Life insurance cover
Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
Cycle to Work Scheme
Long Service Awards
Enhanced maternity & paternity leave
Job security, work-life balance, and clear career progression opportunities
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
About the company
As Northern Ireland's largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
Required Criteria

• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC)
• It is essential that the person has at least 2 years' experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
• Prior use of diagnostic equipment such as snap on or launch however full training will be provided

Desired Criteria
Skills you'll need

• Customer Service
• Effective Listening
• Technical Skills
• Exceeding Customer Expectations
• Mechanical Vehicular Repairs

Skills Required