Job Description

Details

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Reference number

417668
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Salary

38,332
Plus location allowance 1750
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Higher Executive Officer
C4###

Contract type

Permanent###

Business area

FCDO Services - Technology and Operations###

Type of role

Other###

Working pattern

Full-time###

Number of jobs available

2

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Hanslope, South East England, MK19 7BH

About the job

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Job summary

At FCDO Services, we protect the UK's interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more.###

Job description

Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.


Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them.

Providing innovation to government partners.

Delivering best-in-class solutions.

Working at the cutting-edge of technology

It all matters.

You've probably never been a part of service transitions with such high stakes before. This is a rare chance to bring your full skillset - from service architecture to systems operations to stakeholder management - and manage transitions where national interest and security are key factors.

Be the backbone of IT Operations

As Services Transition Manager, you'll be key to the smooth IT operations at FCDO Services. You'll bring a confident, decisive communication style, able to deliver clear advice to the FCDO Service senior leadership team, customers, suppliers and other Government Departmental stakeholders. Also fundamental will be your strong management skills, business analysis, process awareness and service-orientated mindset to deliver control, accuracy, consistency and quality to IT operations.


You'll manage how IT services are added, updated or removed from operations, ensuring that all runs smoothly and safely. This will involve research into technical training requirements, coordinated service transition activities across projects, ensuring compliance, and in-depth diagnosis of complex service transition issues. Representing the Service Transition Team, you'll help stakeholders adjust to new services through coaching and advice. You'll measure metrics and conduct regular reviews of transition activity, implementing improvements. As well as encouraging learning in others, you'll attend 'on the job' internal and external courses to increase knowledge and skills capability - using it to provide expert guidance to more senior grades and those in their teams. Additionally, you'll maintain the Service Transition Dashboard ensuring clear visibility of new, amended or disabled services.

Bring problem solving and clear communication to IT Operations

A confident researcher and problem solver, you're excellent at analysing facts and interpreting data to make expert recommendations. You have strong relationship management skills and can communicate clearly with stakeholders at all levels, when you need to be, you're influential and a tactful negotiator.


You're able to take initiative on Service Transition. You've worked on documenting processes and produces, with an understanding of corporate drivers such as strategy, values and core


behaviours. All this is reflected in a record of successfully delivering results and meeting targets on time.


It would be desirable if you had knowledge of project management and operating IT systems within government environments and on a large, complex IT estate.


To qualify, at minimum you have ITIL Foundation. Plus, Level 3 qualifications (A level/AS level/T Level), preferably in Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience. While not essential, we're keen to see further relevant qualifications, such as ITIL Intermediate certified in Service Transition.


At FCDO Services, it all matters. And as a Services Transition Manager, you'll be enthused to drive that ethos through your work too.

Grow your career with full support

Working with us you'll help keep people, information, and assets safe around the world. It's a role you can feel proud of; and we aim to make every part of your career just as rewarding. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, cafe, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.


Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetiting clearance. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/



To find out more about this role, our benefits and our organisation, please visit fcdoservicescareers.co.uk (unique URL to follow)


Closing date: 14/09/2025.

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation.

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Person specification

We are looking for people with:

Level 3 qualifications (A level/AS level/T Level) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience. ITIL Foundation Minimum Experience of documenting processes and procedures Ability to identify and engage with users and stakeholders Service Transition experience Demonstrable record of delivering results and meeting targets. Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levels. Understanding of corporate drivers such as the strategy, values and core behaviours Strong relationship management skills, including influencing and negotiation skills. Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers) Ability to take initiative, identify and respond to service transition requirements; managing workload effectively to ensure tight deadlines are met Excellent analytical, problem solving, decision making and influencing skills ###

Qualifications

Level 3 qualifications (A level/AS level/T Level) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience, if relevant experience please detail in your application




ITIL Foundation Minimum###

Behaviours

We'll assess you against these behaviours during the selection process:


Managing a Quality Service Working Together Delivering at Pace ###

Technical skills

We'll assess you against these technical skills during the selection process:


Experience of documenting processes and procedures Ability to identify and engage with users and stakeholders Service Transition experience Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levels. Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers) Excellent analytical, problem solving, decision making and influencing skills

We only ask for evidence of these technical skills on your application form:

Experience of documenting processes and procedures Service Transition experience Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levels. Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)

Benefits

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Alongside your salary of 38,332, FCDO Services contributes 11,104 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role. Annual leave starting at 25 days. A culture encouraging inclusion and diversity. A Civil Service pension. Free shuttle bus available between central Milton Keynes and Hanslope Park 9 days per annum public and privilege days

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific questions.


Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.


Your CV should include:

no personal identifying details career history with key responsibilities skills and experience achievements qualifications

Your personal statement should outline your interest in the role.


Candidates will only be sifted on answers provided to the job specific questions which are outlined in the application form.


Those that are successful will be invited to a MS Teams or Face to face interview.


At the interview you will be asked a blend of questions on technical skills and behaviours.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Medical

Successful candidates will be expected to have a medical.###

Nationality requirements

Open to UK nationals only.###

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : FCDO Services Recruitment Team Email : Fcdosevices.recruitment@fcdo.gov.uk
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Recruitment team

* Email : Fcdosevices.recruitment@fcdo.gov.uk