Job Description

Job Title: ServiceNow Architect

Salary budget: Up to EUR12,133 per month

Work location: Hatfield, United Kingdom

Working mode: Hybrid (estimate WFO 2 days per week)

Experience: 10+ years (including minimum 5 years in ServiceNow)

Company background: Leading independent IT services and solutions provider headquartered in the UK, serving large corporate and public sector

Employment type: Permanent

Job Summary:

We are seeking an experienced

ServiceNow Architect

to lead and drive strategic initiatives across our ServiceNow landscape. The ideal candidate will be well-versed in ITSM, FSM, CMDB, and ServiceNow development, and capable of designing and implementing solutions that enhance platform capabilities. This role will have a strong focus on portal experience, platform architecture, and AI-driven enhancements.

Key Responsibilities:

Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules Architect and oversee the

Experience Portal implementation

project to enhance end-user engagement Collaborate with stakeholders to define technical requirements and design scalable, secure ServiceNow applications Enable and drive

AI adoption

and explore new platform capabilities to enhance operational efficiency Provide architectural guidance and hands-on support to development and operations teams Ensure alignment of ServiceNow strategy with broader enterprise architecture Monitor performance, perform platform tuning, and maintain platform health Work closely with ServiceNow developers to design custom applications and integrations Establish and enforce best practices for coding, performance, and security within the ServiceNow environment

Required Skills & Experience:

Strong experience in

ServiceNow Service Management

and

Operations Management

Proven background as a

ServiceNow Developer

with in-depth understanding of platform architecture Experience designing and implementing

ITSM

,

FSM

, and

CMDB

modules Demonstrated success in leading

Experience Portal

projects in ServiceNow Familiarity with AI/ML integrations and capability-building within ServiceNow Expertise in scripting (JavaScript, Glide), integrations (REST/SOAP), and custom app development Strong analytical and problem-solving skills Excellent communication and stakeholder management

Preferred Qualifications:

Certified ServiceNow Architect or Implementation Specialist Experience in large-scale ServiceNow transformation projects Exposure to agile delivery models and DevOps practices
Job Types: Full-time, Permanent

Pay: 10,000.00-12,133.00 per month

Schedule:

Monday to Friday
Ability to commute/relocate:

Hatfield AL10 9TW: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

What is your minimum expected salary per month in UK$? Total years of work experience in implementing ITSM, FSM, and CMDB modules? Total years of work experience in AI/ML integrations and capability-building within ServiceNow? Total years of work experience in scripting (JavaScript, Glide), integrations (REST/SOAP), and custom app development Do you need Employer to provide you a work pass to work in UK? [Due to quota issue, Employer can only hire local & PR only] Total years of experience in agile delivery models and DevOps practices?
Education:

Bachelor's (preferred)
Experience:

Operations management: 6 years (preferred) ServiceNow Developer : 6 years (preferred) ServiceNow Service Management : 6 years (preferred)
Licence/Certification:

ServiceNow Architect (preferred)
Work Location: In person