Job Description

ServiceNow Implementation Consultant - Leading Tech Consultancy - Home Working - 85-100K + Bonus & Benefits

Your role

Technical Development - Design and develop solutions for ServiceNow workflow applications, including:

Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces

Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements

Integration and Data Management

Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB

Your skills and experience

ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. Customer and Employee Insights:
o Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.

o Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.

Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
Job Types: Full-time, Permanent

Pay: 85,000.00-100,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Work from home
Schedule:

Monday to Friday
Experience:

ServiceNow: 5 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London WC1V 7QH

Reference ID: JS2804SNIC