Job Description

Job Position:

Lift Service/Repair Supervisor

My Client have been operating within the lift industry for in excess of 24 years and have

grown to become a well-respected company priding ourselves on the delivery of our services to an ever-

growing customer base. Due to the continued growth of our company, we are looking to fulfil a

Service/Repairs Supervisor working a hybrid role between the office and field.

The aim of this role is to offer support to other team members both within the office and field. Improve the

way in which they carry out their day-to-day duties, increasing skill levels and helping with improvement of

efficiency.

The ability to communicate effectively with field staff, customers and internal staff is key to the role. The ability

to offer technical support as and when required is paramount to this position. A knowledge of the lift industry

and an understanding in sales, technical support, engineering and Health & Safety is preferred.

An outline (but not limited too) of duties are as follows.

? Accomplish maintenance objectives by training, coaching, communicating and monitoring field staff

performance

? Attend sites offering solutions to problem lifts, identifying and ordering materials and where required

take a hands on approach to the installation and interfacing of parts.

? Ensure that we maintain the delivery of a high-level service on all occasions by contributing to

strategic plans and implementing our service standards

? Evaluate efficiency of our procedures and work ethics offering solutions for any required

improvements

? Maintain a safe and healthy working environment

? Ensure relationships with customers are maintained by dealing with any queries which are raised

promptly and efficiently

? Monitor breakdowns identifying potential problem jobs which may create repeat call-outs

? Be reactive to problem jobs arranging for a fast technical response

? Assist with monitoring the lift off spreadsheet updating with actions required and a planned date for

resolve, arranging for the relevant attendances to resolve the issue.

? Review job sheets and Thorough Examinations ensuring the relevant actions are taken in the form of

quotations and notifying the customer

? Review Call-Out attendances for invoicing

? Where possible identify and order required materials for lift breakdowns and co-ordinate for

completion

Job Type: Full-time

Pay: 40,000.00-45,000.00 per year

Benefits:

On-site parking
Work Location: In person