Job Description

Services Support Coordinator

Up to 30 hrs per week

Remuneration: 22,500 per annum (FTE)

Reporting to Head of Central Services

Background to our services

At Age UK Buckinghamshire we support older people in Bucks achieve and maintain their independence and wellbeing. We do this by working together to improve older adults' physical, cognitive, social and financial 'health', so they can achieve and maintain their independence and sense of well-being for longer.

We currently support older people with a range of services, including Information and Advice, Welfare Benefits, Befriending and social reconnection, Dementia Support and Hospital Discharge Support - which features support to get home from hospital and up to 6 weeks practical community support aimed at preventing readmission. We can also refer clients to a range of Home Services via a network of self-employed agents, who deliver services like housekeeping and gardening.

We support over 5,000 older people a year and have grown substantially as an organisation in recent years, doubling our staff numbers and our income. However, unrestricted income has become a key driver for sustainability and we now need to focus more on nurturing our community of supporters and generating more income.

Job Purpose

This role is central to ensuring the smooth and efficient running of service support operations through high-quality coordination. This role supports organisational effectiveness by maintaining systems and coordinating resources within specific services, and fostering a welcoming and inclusive environment for volunteers, supporting recruitment, onboard and engagement processes to ensure volunteers are well informed and integrated into the organisation.

Key Responsibilities

Provide operational support across departments within the Charity, ensuring tasks are completed accurately and efficiently as directed.

Administering processes for volunteer attraction and onboarding i.e. responding to enquiries, maintaining and updating volunteer records, making badges, enrolling volunteers in training, checking training has been completed, running reports.

Manage the DBS renewal process for staff and volunteers, ensuring renewals are completed using relevant systems

Creation and distribution of staff and volunteer ID badges and updating staff photos as required.

Manning Service email inbox - checking for referrals, responding to enquiries and forwarding emails to team members when necessary.

Inputting referrals into CLOG and assigning them.

Triaging clients as referrals received, allocating them a strand of service and checking consents/opt ins

Returning calls when gone to voicemail, filling out referrals as they come in.

Running weekly reports on volunteers, clients, outcomes. Checking against KPIs.

Making feedback calls to attain qualitative and quantitative data, for both clients and volunteers.

Printing and sending client letters for the team, saving time for outreach.

Inputting data onto reporting spreadsheets.

Ensuring office supplies are maintained

Maintain and update employee records on the Breathe HR system; starters/leavers, holiday entitlement etc

Prepare absence records and signing in forms on a weekly basis.

Such other duties and projects as may be required.

Person Specification

Essential:

An empathy and understanding of older people and the opportunities and challenges they have

Experience of inputting data onto database systems and the ability to retrieve statistical information as required

Friendly, personable and calm under pressure

Excellent oral and written English, and a strong communicator.

Good organisational and prioritisation ability

Work-experience of office systems and processes.

Self-motivated, able to work unsupervised, with a mature and flexible approach.

Desirable

Experience working with older people

Charity and voluntary sector experience

Experience of working with volunteers

Terms and Conditions

:

-The position is office-based

- 30 hrs a week, with some flexibility regarding working hours

- With the approval of the line Manager, starting and finishing times may be varied to suit individual circumstances.

- Employees are entitled to 5 weeks (25 working days) holiday per full time role per calendar year. In addition, you will also be entitled to all the Public and Bank holidays in England.

- The Charity meets the current legislation by providing a pension scheme. All employees are enrolled in the opt in scheme and if they wish to opt out must complete appropriate paperwork.

Our values

Commitment to the aims of the organisation and the ability to demonstrate the following values:

Enabling
We assist older people to live independently and exercise choice

Influential
We listen to older people, represent their interests and ensure their voices are heard

Dynamic
We are innovative, driven by results and consistently deliver for older people

Caring
We are passionate about what we do and care about each individual

Expert
We are authoritative, trusted and quality orientated

Equal Opportunities

Age UK Buckinghamshire wants to become more representative of the community we serve. We encourage equality, diversity and inclusion in the workplace and encourage applications from our wonderful rainbow of talent in Bucks and people of all ages.

This job description may change from time to time according to the needs of the organisation.

Job Types: Part-time, Permanent

Pay: Up to 19,280.00 per year

Expected hours: 20 - 30 per week

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person