Job Description

Are you a Customer Service or Administration professional? If so, we are looking for individuals like you! An opportunity has arisen at our busy team at Yeomans Toyota Worthing for the position of Service/Warranty Administrator.



Do you love how it feels to work in a busy and varied role, working closely with colleagues to deliver a great customer experience? As a service administrator, you will provide exceptional administrative support to our service team, assisting with the processing of customers' vehicle orders and all associated administration. Ideally with previous experience of sales administration, you'll be keen to learn, highly organised, and passionate about customer service.



We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.



Joining us as a Service Administrator offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry's best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner!



Does this sound like you?



Able to multitask efficiently whilst simultaneously ensuring customer satisfaction

Outstanding administrative skills, great attention to detail and organised

Enjoy constantly meeting new people and building rapport and connections

Have strong communication skills and enjoy presenting ideas to others

Enjoy supporting and assisting colleagues and be willing to go the extra mile

Passionate about the automotive industry and want to work in the world's biggest manufacturer



Highlights of what you will do in your Job



Be a central point of contact for your colleagues, communicating constantly and relaying information accurately and in a timely manner

Work closely with the service team to process customers' vehicle orders, and warranty claims

Provide administrative support to the service team, keeping them informed of customer order status and any issues that might arise

Liaise between in-house departments, including after sales, ensuring completion of invoicing and to ensure records are accurate and up to date

Provide appropriate data for centre financial reporting and customer relationship management

Work across teams, engaging with sales colleagues and other members of the dealership as appropriate, helping to provide a seamless service to customers



Personal Skills



Extremely organised, with great attention to detail

Flexible, proactive and hard-working

Strong people skills - you're approachable and enjoy assisting colleagues

Curious, keen to learn and apply your learning in helping customers and colleagues

Thrive in a busy, high-pressure environment



Essential job criteria



Location of Centre - Durrington, Worthing BN13 3NS.

A full UK driving licence

Eligibility to work in the UK

Flexible to work hours required to carry out the role effectively and travel (to the training sessions) circa 25hours per week 9am to 2.30pm Monday to Friday

This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication



Experience and Qualifications



Good level of general education - at least GCSE Maths and English

Good IT and administrative skills

Previous administrative / Warranty work experience is advantageous, however no specific industry experience is required

Interests that support your work life balance



About Toyota



Ready to join the largest car company in the world?



Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services. Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile. We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.



Renumeration and Benefits



Salary TBC per hour

Contributory Pension/life assurance scheme

Training and on-going development with the Award-Winning Toyota Academy

Opportunity for career progression

Plus other excellent benefits/incentives as expected of a large organisation



The ideal candidate would preferably have experience in this role (or very similar) and therefore be very familiar with the high levels of attention to detail and accuracy required in this important role. We will however also consider candidates with a strong administrative background and knowledge of Kerridge or other DMS.

Please send your CV and covering letter to:

nick.eade@yeomans.co.uk.



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#50364

Ref:

Service/Warranty Administrator

Working Hours

Location

Yeomans Toyota Worthing

Salary

Competitive Salary

Service

Closing Date

12/01/2026