Job Description

Shared Services - Executive Services Assistant, Helpdesk Customer Advisor, Project Management Assistant, Recruitment Administrator, Shared Services Administrator
Location
Manchester, GB
Department Name
EM HRSS (348103) G5
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Due to continued growth, we are recruiting for several roles within our Manchester hub. This is an exciting opportunity to join a team dedicated to service excellence while building a long term career with one of the UK's most important organisations. Network Rail Shared Services (NRSS) brings together several specialist teams that support Network Rail's people, processes and operations:

• Professional Services manages key non?transactional activities such as payments, customer debt collection and taxation, alongside Payroll, which ensures our 44,000+ employees are paid accurately and on time.
• Business Support delivers core transactional processing, including maintaining personnel data, organisational changes, recruitment activity and handling invoice requests.
• Our Service Delivery team provides customer focused query resolution for all back?office functions, and Operations Management underpins the whole service by overseeing day?to?day operations and driving efficient, controlled process improvements.

Available Opportunities include:

• Shared Services Administrator
• Helpdesk Customer Advisor
• Executive Services Assistant
• Project Management Assistant
• Recruitment Administrator

About the role (External)
Join Our Shared Services Team!

• Location: Manchester City Centre, Square One
• Salary: 24,479 per annum (Band 6)
• Hours: Full time, 35 hours per week
• Contract Type: Permanent and/or fixed term opportunities
• Working Pattern: Hybrid - minimum 3 days per week in the office
• Closing Date: midnight on Wednesday 11th February 2026

What you'll be doing:

• Providing high quality administrative and operational support to our central and national functional business areas
• Responding to customer and stakeholder queries in a timely and professional manner
• Maintaining accurate records, systems, and data
• Supporting projects, service improvements and process changes
• Working collaboratively to meet service level agreements (SLAs)
• Handling confidential information in line with policies and procedures
• Identifying opportunities to improve efficiency and customer experience

What we're looking for:
The only essential criterion to progress to an Assessment Centre is achieving a pass mark in the online assessment. What would set you apart is:

• Strong customer service and communication skills, both written and verbal
• Demonstrable ability to produce precise, accurate work
• Ability to focus on attention to detail and quality in tasks
• Strong organisational skills
• Ability to manage time effectively and prioritise workloads
• Confidence using IT systems and Microsoft Office applications
• A proactive, adaptable approach to work
• Ability to work collaboratively as part of a team
• Commitment to accuracy, confidentiality, and following processes
• Ability to work in a high-volume processing environment

Why Join Network Rail?

• Up to 28 days annual leave (with the opportunity to buy/sell up to 5 days)
• Rail travel subsidies
• A range of pension options
• Flexible and agile working arrangements
• Discounts on shopping, gym memberships, and more
• Supportive culture focused on safety, wellbeing, and professional growth

Please see the attached job descriptions for more information.
How to apply (External)
Applying & The Recruitment Process
Click "Apply now" to begin your application.
Online Assessment
After submitting your application, you will be invited to complete an online assessment. A pass at this stage is required to proceed. The deadline for completing this assessment is midnight Sunday 15th February 2026.
Assessment Centre
Successful candidates will be invited to attend an in-person Assessment Centre at our Manchester office. This is an opportunity for us to get to know you and for you to learn more about Network Rail and our Shared Services environment.
Talent Pool
If you pass the assessment but cannot attend an Assessment Centre, or attend but no suitable role is available, you may be placed in our Talent Pool and contacted when suitable future opportunities arise.
Accessibility & Support
We are a Disability Confident Leader and welcome applications from everyone. We can offer a range of reasonable adjustments throughout the recruitment process.

• Extra time for assessments or interviews
• Adjusted office/room layouts
• Alternative document formats
• Access to sign language interpreters or support workers

If you require adjustments or additional support, please contact: RSResourcing@networkrail.co.uk
All offers of employment are subject to the successful completion of preemployment checks. Please note all roles have a 6-month probationary period.

Skills Required