Job Description

Join our team supporting residents aged 50+ across our Sheltered Housing Schemes. You'll provide high-quality housing management across dispersed sites, supporting residents with a range of needs--from low-level support to more complex cases--while promoting independence and wellbeing.


We're looking for a motivated, customer-focused individual who thrives in a people-facing role. You'll manage day-to-day resident enquiries, resolve issues proactively, and work with internal and external partners to ensure a safe, happy, and supportive living environment. Key areas include ASB, voids and lettings, rent, and repairs.


This is a great opportunity for a self-starter with strong problem-solving and organisational skills. In return, you'll receive ongoing support, training, and a collaborative working environment.

Key Responsibilities

Demonstrate extensive housing management knowledge, an understanding of housing law and ability to use this knowledge to effectively manage a scheme with a minimum of 70 units Through regular contact, including home visits, develop and maintain positive, supportive relationships with residents. Recognise diversity and adapt approach depending on resident's needs. Develop and maintain positive relationships and work in close partnership with internal and external services to respond to residents need To carry out regular need and risk assessments and support plans, ensuring they are developed and reviewed with the resident and agreed outcomes are achieved. Assess the needs of residents and their homes to enable them stay independent at home Lead in response to low-level ASB which can be resolved through simple intervention. Lead on high- level ASB with a good understanding of vulnerable residents need with a good understanding of landlord responsibility Monitor and deal with any breaches of tenancy. Deal with queries and complaints, nuisance, harassment and tenancy disputes making referrals to an independent mediation service if appropriate. Take action in accordance with Octavia's policies. Liaising with the Supported housing officer and Sheltered Housing Manager for on-going serious cases Void management - work in partnership with the central voids team, supported housing officer, Mears and partners to meet void relet times across the scheme and ensure void periods are minimised as far as possible. Source referrals. Carryout viewings and sign-up Together with the Income Collection Officer, deal with rent account enquiries, and seek to resolve rent arrears issues, including advising and assisting tenants to claim housing and welfare benefits entitlement, and referring them to other agencies for advice and support where necessary Carry out health and safety checks e.g. fire alarm testing, fire checks (where required) across all sites Maintain accurate records e.g. fire testing logs, maintenance reporting Ensure buildings meet all health and safety requirements, including planning, checking and follow up from inspections and audits. Ensure a high standard of cleanliness, safety and security is maintained Carry out regular inspections of building and common parts. Identify elements of maintenance, health and safety hazards and reporting any repairs required. Be a key holder for buildings and allow access. Ensure the security of communal facilities and buildings Monitor and report on the performance of care takers within the buildings Build good relationships and work closely with community alarms services to ensure processes are in place to address resident emergency calls and access to flats when required To assure all reasonable means to safeguard service users are implemented and alerts raised regarding any concerns. Report any concerns relating to safeguarding using the organisational procedure Support tenants with the moving in process including supporting vulnerable tenants with a range of complex issues in order to enable successful resettlement. Including connecting to utilities, sorting out furniture etc Undertake resident involvement activities that enable tenants to experience a range of activities Arrange activities that interest the range of residents living in the scheme. Support and lead on scheme meetings and consultation events. Encourage resident participation. Liaise with the Resident Involvement Team to create opportunities that ensure residents are able to influence services that impact them To assure that all contact and outcomes are recorded and demonstrate the impact of the service in the agreed way and use this information to produce reports and monitoring returns as required. Record, Collate and maintain tenant and other housing management records, both computerised and manual, and ensure compliance with Octavia's access to information policy

Requirements

We are looking for individuals who will encompass our values and support one another in achieving their potential. For this position, we have listed the requirements we believe are essential for this role:

Experience

Two years' experience of working with people aged 50+ and understanding their needs Two years' experience of working in housing, support or a related advisory field Experience of void management Managing ASB

Knowledge

An understanding of the needs of Older People and Mental Illness Understanding of how to develop support networks and enabling people to achieve independence Good understanding of the welfare rights/ benefits system Good understanding of housing management

Skills

Excellent interpersonal skills - verbal communication Excellent written communication skills and ability to write clear and accurate correspondence Ability to respond to a range of different personal problems and diverse needs appropriately. Must be able to remain calm, patient and resolve conflict, supporting residents with sensitivity and care To manage own workload and deliver within agreed timescales, using appropriate judgment to refer matters Proficient in the use of outlook, word and excel packages

Benefits

This is a contract role on a day rate of 130.39 per day.

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.