Job Description

Shift Coordinator

The closing date is 09 July 2025

Job summary

The role holder will provide a support function within the clinical services team and may directly supervise other team members. The role holder will be required to organise their own workload following regular weekly activities alongside tasks which require more planning and prioritising, and which may involve an element of project work and/or coordinating activities involving a number of people. The role holder will be expected to spend a significant element of the role in providing tailored advice, guidance and support to service users, interpreting written information and using their judgement to work out appropriate solutions to issues encountered.

Main duties of the job

You will work as part of a team to ensure the smooth running of GP Care Wakefield clinics, acting as the link between the delivery team and the management team. You will use your excellent communication and relationship-building skills and will be the first point of contact for the team on shift, escalating issues to the on-call manager, where needed.

Working with the reception team, you will ensure effective utilisation of the service; by monitoring available clinical capacity and supporting any team members who are under pressure. You will also work closely with partners such as Local Care Direct (LCD), NHS 111 and Mid Yorkshire Hospital Trust (MYHT) to provide patients in the district with a safe and high-quality urgent care service.

You will supervise the reception team on duty, support the induction of new workers and provide training when new processes are introduced. As a highly motivated individual the shift coordinator will have excellent organisational skills, be able to work under pressure and adapt quickly to ensure service continuity and responsiveness.

This role will be perfect for someone who has experience working in General Practice, competent using SystmOne and have a good level of knowledge of clinical service delivery in a primary care setting.

You'll really stand out if you have experience working in a General Practice Enhanced Access setting and have experience supervising teams.

About us

Conexus Healthcare is the GP Confederation in Wakefield. Our work includes:

Delivering high-quality public facing health and care services Providing Training and Consultancy support locally and across the UK Supporting local Practices and Primary Care Networks (PCNs) Providing a voice and influence for General Practice in the Health and Care System
Were proud to have built a respectful, inclusive place to work with staff who want to be part of a dynamic and thriving organisation. We continue to work hard and develop talent, invest in our people and our communities.

Join our growing Conexus family and enjoy:

Minimum 27 days of annual leave plus bank holidays with the option to buy more Access to wellbeing events & social activities Volunteering scheme Free wellbeing and mental health support
GP Care Wakefield is open on evenings, weekends and Bank Holidays. You will be working with our fantastic sessional team during the service opening hours for the below shifts:

Wednesday/Thursday: 16:30-21:30

Friday: 16:00-21:30

Sunday: 08:30-13:00

Sound like your kind of role? Please read the person specification and candidate information below and download the job description in Supporting Documents.

When you're ready, click Apply Now and complete the application before 9th July. We may close the vacancy early if we receive lots of applications so apply as soon as you can.

Job description

Job responsibilities

Shift coordination and management support: o Provide a first point of contact for front line workers & external parties, dealing with and effectively o responding to issues, enquiries, alerts & notifications.

Monitor and control service capacity. Cascading relevant information to appropriate team members in a timely way. o Provide on the day support and supervision for sessional reception staff who work in the service. Support the induction of new receptionists. Train receptionists - on entry to service and on changes to processes. Carry out/supervise receptionists completing clinical admin tasks. Communicate sensitively and clearly with patients and the public. Ensure staff working in the services have access to the correct equipment, resources and materials to perform their consultations. Ensure that any issues with premises/equipment are resolved or escalated as appropriate. Provide a robust handover to the on-call manager and service management team following a o session on duty. Ensure that incidents are reported and contribute to the investigation of incidents and complaints as appropriate. Be familiar with and able to use the GPCW (GP Care Wakefield) Business Continuity Plan to address/manage issues. Ensure the environment the service is delivered from meets legislative requirements.

Administrative Duties

Positively and pro-actively engage with administrative duties. Manage clinical admin tasks & secretarial work - involving the reception team in delivery where appropriate. Support the clinical services team by collecting service quality and performance data Plan and carry out activities to agreed timescales, respond to, and follow up actions as required by email, telephone, and to provide the necessary documentation. Any other duties and responsibilities commensurate with the nature and level of the role
Other duties may be required to meet the responsibilities of the post and the requirements of the organisation and the primary care networks. You will work as part of the wider Business Support team to support other business areas during absence or annual leave of other business support colleagues

Person Specification

Qualifications

Essential

Educated to NVQ level 3 in a relevant subject or equivalent qualification or proven relevant experience.

Desirable

Experience of working in a support role either in the health and social care sector or within a customer focused based organisation.

Attributes

Essential

Recognises when the limits of own competence are exceeded and is able to identify how and from whom to seek support. Listens proactively and collaborates with colleagues and wider teams and is able to share learning from their experiences Ability to manage multiple priorities under pressure, trouble-shoot, and to effectively balance meeting short- and long-term deadlines Acts with integrity and professionalism at all times and is conscientious and committed to provide a high quality service.

Experience

Essential

Experience working in General Practice Experience and competent using SystmOne Experience of working positively and productively with a range of professional colleagues within a relevant setting.

Desirable

Previous experience of working in a General Practice Extended Hours setting. Experience supervising teams.

Other

Essential

Hold a full UK driving licence with the relevant car insurance to cover travel for business purposes or have the ability to be independently mobile and travel across the Wakefield district. Able and willing to work evenings and weekends to cover service delivery
Job Type: Permanent

Pay: 27,944.00 per year

Work Location: In person

Reference ID: A0430-25-0032